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Participant
January 7, 2021
Question

Why won't Adobe Creative Cloud install with Catalina? How to fix?

  • January 7, 2021
  • 1 reply
  • 444 views

I just recently updated my OS to Catalina (and the recent update 10.15), and since then purchased a subscription to Adobe Creative Cloud suite. However, the installer for CC stops at 25% and won't go further. I hear rumours about Catalina and CC not yet being compatible. Is there anyone that has found a solution?

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1 reply

kglad
Community Expert
Community Expert
January 7, 2021

if you've never installed any adobe cc programs on your computer (including when your os was older) you can skip the first two steps

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Participant
January 12, 2021

Thank you so much!

kglad
Community Expert
Community Expert
January 12, 2021

you're welcome