Why won't Cloud recognize updated payment info for single app purchase

[jason_r_d16822964]

Purchased Adobe Muse using 1 year prepaid in 2014.  Plan expired.  Re-purchased 6/1/15 and program will not recognize updated payment information.  What do I do now?  12 days until "Trial" period over to verify my membership.

[Govardhan.V]

Try Signing out from Adobe Creative Cloud app and Sign in .

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Still same ??

Please mention Operating system of your computer .

[jason_r_d16822964]

Tried to log out and back in.  And no success.

I have on several occasions updated my CC information and so I tried one more time today.  It said update successful and should be applied to my account within 24 hours.  We'll see if it works.....

Brucgovn‌ I'm running Windows 7.

[Govardhan.V]

Did you checked with Hosts file for Adobe entries?

[Sheena Kaul]

Jason is it not recognizing your membership after you updated to CC2015?

[Sheena Kaul · Accepted solution]

Hi Jason,

As you stated that you had updated your payment info, it seems that your payment has still not been processed.

Please Contact Customer Care‌ in order to update the card details and get the payment processed, so that you can use your software.

In case the payment has been processed, please refer to the help document: Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

You may also try to check your host file for any Adobe blocked entries.

WIN:  Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

In case there are any blocked Adobe entries, please delete them and then save the file.

Regards,

Sheena

[jason_r_d16822964]

I checked my cc account yesterday and there was a $1 pending charge to Adobe.  I check it today and there is a $1 credit back to my account.  For whatever reason, I'm not getting charged. 

[Sheena Kaul]

Jason the $1 charge : These transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, Adobe removes the charge.

[jason_r_d16822964]

Yes.  Adobe has now removed the charge since verification, but I still have not been charged for Muse.  So since the $1 showed up, the card works.  Now what?

[Sheena Kaul]

Jason as this is a public forum, I would advise you to Contact Customer Care and report the matter so that they can charge the card and activate the subscription.

[jason_r_d16822964]

Had to create a new transaction of single app purchase.  re-activation would not work.

Bought. Done.

[Sheena Kaul]

That's great Jason!