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will creative cloud cleaner tool remove cs5 & 6 programs from mac?

Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I'm trying to get really old cs5 & 6 versions of adobe programs off my mac. I just set up my new M1 mac and they all transferred over with time machine. I can't seem to find a definitive answer on how to get them off since the uninstallers will not even open anymore.

From threads I have read, these old programs may be causing issues I'm having with creative cloud loading my adobe fonts. I feel like dragging to the trash would be the logical solution but I've read this will leave breadcrumbs of the programs on my computer?

I'm wondering if the creative cloud cleaner tool will get rid of them even though they are pre cc programs?

 

 any help would be much appreciated!

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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quote

transferred over with time machine

 these old programs may be causing issues I'm having with creative cloud loading my adobe fonts.


By @nsauter

 

If you transferred the CC programs with Time Machine, they won't work properly.

Uninstall all Adobe apps and use the Cleaner Tool.  Then reinstall CC apps.

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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thanks for the info! unfortunetly did not solve my font problem

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Maybe the font problem is due to a corrupted font on your system.  Use Font Book to restore fonts to factory defaults.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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It might not get rid of everything.  You may need to do that manually.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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do you have any idea what files I should look for and where to find them to delete them manually? I don't really have any knowledge of this sort of thing

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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No.  I don't have CS5 nor do I own a Mac.  Sorry.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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update:

used the cc cleaner tool and it seems to have deleted the CS6 programs from applications but left all the related linked folders in my Library in the application support and preferences folders. None of the CS5 programs on my computer even showed up to be unistalled or cleaned up. It gave me the option to sort by creative suites 3-6 so I'm not sure why it didnt recognize 5. 

 

Any info on where I should look to delete left over files/ file types would be a huge help!! this is so frustrating

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