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peholberg
peholberg
Participant
March 7, 2016
Answered

Will not accept my new code? richard

  • March 7, 2016
  • 1 reply
  • 585 views

Entering my new code and keep getting try again and still not connecting?

    This topic has been closed for replies.
    Correct answer Ratandeep Arora

    I have read all information in the articles you referenced and followed all directions numerous times. I still get the "invalid code" message. Is there a phone# for personal help?

    Patrice(I do not have the Student and Teacher addition)

    Sent from my Verizon Wireless 4G LTE smartphone


    Hi Patrice,

    You can follow the article: Contact Customer Care to contact Adobe support team and they will help you with this issue.

    Thanks,

    Ratandeep Arora

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 7, 2016

    Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    -http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

    -and http://forums.adobe.com/thread/1038761

    peholberg
    peholbergAuthor
    Participant
    March 7, 2016

    I do not understand your response.

    I am referring to the redemption code, not the serial #.

    The links in your response don't make sense to me.

    Ratandeep Arora
    Ratandeep Arora
    Participating Frequently
    March 8, 2016

    Hi Patrice,

    You can follow the article: Redemption code help and Adobe Student and Teacher edition serial numbers, redemption codes, and product codes which might be helpful for this issue.

    Let us know if this works or not.

    Thanks,

    Ratandeep Arora

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