Win7 CreativeCloudSet-up.exe fails silently

[asab68250308]

Hi,

I downloaded creative cloud setup. When I run it as administrator, I see a spinning wheel for a few seconds and then nothing. No log file, no error message, ...

I have tried using CCCleaner, renaming OOBE, woodoo, ...

Thanks

     Asa

[jbm007]

Can you run task manager before you run the creative cloud setup?

See if the installer loads into services.

[asab68250308]

Hi ACP,

Installer doesn't load into services

Asa

[RahulTyagi_]

Hi Asa,

Does the setup terminates abruptly after spinning wheel?

Following Link might help : https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Regards,
Rahul

[asab68250308]

Yes, after just a few seconds. "run as administrator" -> "User Access Control" dialog -> yes -> spinning wheel (5s), short break, spinning wheel (1s) -> nothing.

For "member ++++": I don't have CC installed. I download the install file "CreativeCloudSet-up.exe" when I run it (from windows explorer), I get the above.

Asa

[asab68250308]

Staff: thanks for the link. Unfortunately I already tried the various steps listed yesterday.

Asa

[Govardhan.V]

Are you getting spinning wheel under Apps tab menu or as soon as you load Adobe Creative Cloud app  ?

[asab68250308]

Hi,

I still can't install adobe CC on my laptop. I have installed it without any issue on my desktop. However I need it on both to work productively.

Can I get any help or should I just use a different product?

Thanks

     Asa