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Participant
December 1, 2020
Answered

Windows 10 version 1909 - Adobe Photoshop 2021

  • December 1, 2020
  • 2 replies
  • 2583 views

Hello,

I just purchased a 2021 Adobe Photoshop Elements license, and on attempted download it says I do not have minimum requirements of Windows 7 and 64 bit. 

 

However, it is a brand new Microsoft Surface Pro with Windows 10 Version 1909 and does indeed have a 64 bit operating system.  Is there a patch available? 

Thank you in advance,

Mischelle

(P.S. I tried to contact support directly but have been waiting 45 minutes.  I walked out to do some laundry and am afraid they will close the inquiry for lack of response if they ever get to me.)

This topic has been closed for replies.
Correct answer Just Shoot Me

What CPU is used in your Surface Pro?

Is it a Surface Pro X with ARM CPU?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

 

 

 

2 replies

Legend
December 1, 2020

Here too is Microsoft's Page about the Surface Pro X, telling you about the many things you can't use it for: https://docs.microsoft.com/en-us/surface/surface-pro-arm-app-performance

Just Shoot Me
Just Shoot MeCorrect answer
Legend
December 1, 2020

What CPU is used in your Surface Pro?

Is it a Surface Pro X with ARM CPU?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

 

 

 

Participant
December 1, 2020

ARM-based processor, yes

Participant
December 1, 2020

It's Windows 10 Home, not Business