Windows 11 cant install Adobe CC

[RafaelSuarez]

Code: 0x80070005
neither microsoft store or adobe direct installer will let me install Creative Cloud

[Peru Bob]

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

[RafaelSuarez]

yes

[kglad]

you need to repair/reinstall your os. nothing on adobe's end is going to fix an os error.

[kglad]

that's an os problem.

[Nancy OShea]

I'm running Creative Cloud on Windows 11, version 24H2 without problems.

1. Do you have the latest Win11 updates?

2. Have you restarted your computer?

3. Do you have a computer user profile with administrative permissions to install software?

If your device is provided by your school or employer, contact your IT dept for assistance. 

4. Try disabling your Anti-Virus & Firewall, temporarily.  It might be blocking the installer from doing what it needs to do.

Hope that helps.

[Nancy OShea]

Code 0x8007005 = Access is Denied

You don't have permission to install software.

[Shivangi_Gupta]

Hi @RafaelSuarez,

We're sorry for the trouble. As @Nancy OShea mentioned, Code: 0x80070005 usually appears when there are permission related issues while installing apps on Windows.

Could you confirm if you are logged in as administrator on your computer? Also, could you try installing the application after disabling your antivirus?

Let us know the outcome.

^Shivangi