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cbialk
Inspiring
May 22, 2019
Answered

Windows 1903 May Update

  • May 22, 2019
  • 15 replies
  • 16193 views

Hi. It seems that Creative Cloud is causing problems with the Windows 1903 update. The taskbar and search are frozen, when the Creative Cloud app is running, on two out of three computers that I updated. When I force close Creative Cloud, windows eventually restores to full functionality. Has anyone else experienced such behavior? Has anyone seen official acknowledgment of this issue?

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Nancy, fair enough. Yes, we are running CC version 4.8.1.435. We have successfully reproduced the problem on 4 different machines before rolling them back -- ranging from laptops to full workstations (AMD/Intel, Nvidia/iGPU). I'd be curious to see if more reports pop up as people slowly upgrade their systems.

    We've also tried creating new users on a few of these machines, and the problem still occurred. (something that has been helpful in previous upgrades)


    cbialk  wrote

    I'd be curious to see if more reports pop up as people slowly upgrade their systems.

    Yeah, me too.  I invite you to file your bug report at the official link below where the product engineers will see it.   And thanks for doing a thorough test.

    Feature Request/Bug Report Form

    15 replies

    Show previous replies
    jamieb97132617
    jamieb97132617
    Participant
    June 13, 2019

    I have the same issue. I thought it was an issue with my install so I did a fresh install of Windows 10 and the problem started as soon as I installed the CC Desktop app. The only way I've been able to resolve the issue is by disabling the CC app in Taskbar > Startup, but every time I launch the CC app manually it freezes again. I've got a fair number of fonts synced but it never used to happen on older builds of Windows 10.

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      cbialkAuthor
      Inspiring
      June 13, 2019

      Yep, still having the issue with fonts loading and freezing windows on 1903. My work around for now is to simply minimize the Adobe fonts used in projects. A bit of a bummer.

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        cbialkAuthor
        Inspiring
        May 31, 2019

        There is a Windows 1903 KB4497935 patch out with the following fix. I'm curious if it helps with the slow font loading issue that creates Windows freezes in 1903. Not sure if this is relevant, but could be if related to CC's connection to the server from which Adobe is feeding fonts.

        Addresses an issue that causes a delay when loading many unsigned Domain Name System (DNS) zones related to the Domain Name System Security Extensions (DNSSEC) feature.

        https://support.microsoft.com/en-us/help/4497935/windows-10-update-kb4497935

        PKHarmon
        PKHarmon
        Participating Frequently
        June 17, 2019

        I have the same question about this KB4497935 patch. Has anyone tried it yet?

        It's taking over 10 minutes for my PC to become usable after a reboot. But if I Disable Adobe Fonts in Creative Cloud preferences, my PC boots up as quickly as it ever did. Otherwise, I might as well open the Fonts Panel in the Creative Cloud app and wait until the fonts have loaded because I won't be able to use my PC until they do. Once they load, my PC is good to go until the next reboot.

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          cbialkAuthor
          Inspiring
          May 27, 2019

          Ok. I narrowed this down to Typekit/Adobe font syncing. I was syncing a lot of fonts. Once I disabled all fonts from syncing, the issues went away. There seems to be a direct relationship to how long Windows will freeze after the Creative Cloud app loads, to the number of fonts synced from Adobe. Again, I think there might be something here related to Window's new search and file indexing; now specifically regarding Adobe fonts synced from online.

            Averdahl
            Community Expert
            AverdahlCommunity Expert
            Community Expert
            May 27, 2019

            Ok. I narrowed this down to Typekit/Adobe font syncing.

            Good catch there!

            I have only ten fonts synced, but i did notice that it took a while for them to sync. Normally it´s fast. I just assumed that the servers was slow.

            X
            Xavier Frasser
            Participant
            May 26, 2019

            This happened to me when I did the update windows May 2019 affect creative cloud so it happens when windows starts but the start menu freeze I have to wait for up to 5 minutes since the operation is defrosted but when I close everything in creative cloud it always works normal there is only one fault in adobe creative cloud that is not compatible with the new windows May 2019 I hope missing adobe creative cloud update for version windows may 2019

            Averdahl
            Community Expert
            AverdahlCommunity Expert
            Community Expert
            May 26, 2019

            I run the 1903 update with CC apps without problems.

            What i have noticed over the years is that upgrading any OS from version X to version Y can be the cause for some issues, in the OS itself and in third party apps. Doing a clean install solves those issues but i realize that it takes time though Win 10 installs fast from a USB stick.

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            cbialkAuthor
            Inspiring
            May 26, 2019

            Averdahl,

            Can you confirm that this update is still working for you after testing? Did you do a clean install or an upgrade from windows 1809? The reason I ask, is that you are the first person I have heard from that has had success.  Until your post, I have only heard of issues.

            Nancy OShea
            Community Expert
            Nancy OSheaCommunity Expert
            Community Expert
            May 22, 2019

            Windows 1903 update has some known problems.  And MS is rolling it out slowly to gather more user feedback.

            All existing issues with Windows 10 version 1903 (May 2019 Update) - gHacks Tech News

            If it's creating problems that you cannot live with, roll back to your previous build.

            How to Roll Back Builds and Uninstall Updates on Windows 10

            Nancy O'Shea— Product User & Community Expert
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            cbialkAuthor
            Inspiring
            May 22, 2019

            Thanks Nancy. This issue, seems to be specifically related to the Creative Cloud app, which is why I posted here. My first guess is that it may have something to do with 1903's new search and file indexing. Specifically, I wonder if something in the Creative Cloud app is causing indexing problems.

              Nancy OShea
              Community Expert
              Nancy OSheaCommunity Expert
              Community Expert
              May 22, 2019

              I'm  just a product user, not a software engineer.  For what it's worth though, I have not seen any other complaints in these forums about Creative Cloud & Windows 1903 update.   Is your CC desktop app updated to the latest version?

              Nancy O'Shea— Product User & Community Expert
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