Skip to main content
A
Analogstik
Participant
June 24, 2020
Answered

Windows Creative Cloud Desktop: Infinite Spinning Wheel

  • June 24, 2020
  • 1 reply
  • 473 views

I've tried all the common troubleshooting steps (reinstall, OOBE, etc.). I'm curious if there are any known conflicts with IObit software, as that's the only thing new I've installed that can affect the Adobe Suite. In particular, I suspect Advanced SystemCare for how it can manipulate startup settings. I've not used any registry cleaners. Is there an error log I can look at to help find out what's causing the problem?
Important note: Uninstaller fails, including the downloaded variant. I have to use a 3rd-party uninstaller.

 

 

This topic has been closed for replies.
Correct answer Analogstik

Update: I found an alternative installler and, seemingly, it's functioning. I'll report back if it fails after restart.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

1 reply

A
AnalogstikAuthorCorrect answer
Participant
June 24, 2020

Update: I found an alternative installler and, seemingly, it's functioning. I'll report back if it fails after restart.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 24, 2020

Analogstik, if you continue to encounter problems using your CC Individual membership, then please contact the organization you work for a verify they have allowed access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  If this is not done, then you will continue to encounter random unexpected behavior similar to being stuck with a spinning wheel in the Creative Cloud desktop app.

 

If this is not possible, then your organization should look into purchasing a Creative Cloud for Team or Enterprise memberships, which are designed to be used in restricted and managed computing environments.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices