Windows platform, cannot use several of Suite programs now as they are coming up as trial versions since I started using Cloud..sure this is not a new topic, but not much Adobe support. Appreciative of help.

Forum|Forum|11 years ago
November 30, 2014
1 reply
446 views

CS 6 Design and Web premium individual programs (not in use for some time) are now launching as trial versions since the advent of Adobe Cloud. Windows platform. I am sure I am one of about a million people with this issue, but having trouble getting specific suppport, no telephone numbers and installing this suite of programs was a nightmare....appreciative of any help today!

kglad

Community Expert

do you have a 'sign in' or 'license' option? if so, click it.

N

NannetteNoNoAuthor

Participating Frequently

OMG...after the pain of doing that last time without deactivating...really?

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NannetteNoNoAuthor

Participating Frequently

It is asking for me to sign in for the trial version...I have a paid version and have fully activated and been using it for a year. This is a recent snafu... and I went through the installation from hell when I first purchased it.

I can get to the correct version of the software to open by clicking on it in Cloud. I cannot open it from my computer without it thinking I have a trial version. All versions as CS 6 with the exception of PS which is showing "Extended" which it is not.

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