Work Adobe ID expired, cannot log out from Creative Cloud and use personal CS6 software.

[SebNgLei]

To whom it may concern,

I have recently finished working for my previous employer and no longer require the Creative Cloud programs used, currently I am attempting to revert back to my personal CS6 license -Design and Web Premium- for which I hold a code/serial/license).
Having uninstalled the Creative Cloud app signing out and re-installing the CS6 license, Illustrator and InDesign open fine. However Photoshop opens to a box stating "Membership Expired" stating "You are signed in as Adobe ID: [sic. email when working at that company]". (Image attached).

How can I sign out from the previous work Adobe ID, remove all CC items altogether and return to the CS6 version?

Thanks for your attention.
S.

[Pattie-F]

You will need to reinstall your Creative Suite 6 after uninstalling Creative Cloud.

Pattie

[SebNgLei]

Hello Pattie,

At the point of  the previous message I had already uninstalled the creative cloud items, used the creative cloud uninstaller and used the CD with CS6 to reinstall it.
Regardless, after reinstalling all Design & Web Premium software, it is only Photoshop that still displays the Creative Cloud 'membership expired' dialogue box.

Is there a way to avoid this? Any other parts of CC which need to be deactivated/uninstalled?

All the best,
S.

[Pattie-F · Accepted solution]

Please contact our support staff from the following link: https://helpx.adobe.com/contact.html

(be sure to log in to adobe.com with your Adobe ID first)