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M
marcos38460775
Participant
July 15, 2017
Answered

Wrong email in downloading Creative Cloud

  • July 15, 2017
  • 3 replies
  • 7129 views

Good morning,

I've got a quite serious problem due to a mistake I made in the download of Creative Cloud. When I registered in Adobe I put a wrong email address: instead of, that is my email address. As a consequence, Creative Cloud has been downloaded in my Mac but I can't download the free trial of Photoshop CC because you need to verify the email but the links to click is sent to an email that is not mine. I've deleted the program and downloaded it again a second time, but the problem isn't solved because the program starts with the old (and not mine) email. I've created a new account with the right email and tried to download Photoshop CC but I still can't because in my Mac is still present the old email in Creative Cloud and appears a message that invites me to verify the mail.

I'm sorry to having written the wrong mail and I can't figure out... What can I do? Thanks to all will help me. Have you a nice day.

Wishes,

Marco S.

Message was edited by: Mod to remove email addresses

This topic has been closed for replies.
Correct answer John T Smith

I think you need to remove all traces of your mistake and start over with the correct information

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

3 replies

Kanikas
Kanikas
Legend
July 17, 2017

Hi Marco,

In addition to steps shared above, you may try this to change the email ID if you are stuck at verify your email:

Stuck at verify email address on creative cloud on mac anyone help?

Hope that helps!

Thanks

Kanika

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 15, 2017

I think you need to remove all traces of your mistake and start over with the correct information

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 15, 2017

create a new account using the correct email address.

J
jarrods67020322
Participant
February 19, 2018

I've create new account with my correct email address but the creative cloud is still sending verification emails to the wrong email address I don't have

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 19, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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