Participant

Answered

Wrong Email

Forum|Forum|8 years ago
March 9, 2018
3 replies
862 views

Hi, I just purchased a monthly subscription to adobe Photosohop and the email I entered is incorrect. How do I enter the correct email to download the link?

Thank you,

Marel

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi Marel,

I see you have an Adobe subscription under the same ID as with forums. I assume that you are not being able to edit the email in the Creative Cloud app, please follow the steps shared in the link for help:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

Community Manager

Correct answer

Community Manager

Hi Marel,

I see you have an Adobe subscription under the same ID as with forums. I assume that you are not being able to edit the email in the Creative Cloud app, please follow the steps shared in the link for help:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

Community Manager

Community Manager

Moving this query to Adobe Creative Cloud community.

Community Expert

Community Expert

This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html