Skip to main content
R
rezan37542244
Participant
September 10, 2018
Answered

XD is not start installing on Win 10

  • September 10, 2018
  • 1 reply
  • 4756 views

Hi Everyone,

I have tried to install the XD on windows 10, and it is showing me that " The Creative Cloud desktop app will open and install XD CC.", and it will open the Creative Cloud desktop app, but nothing will happen after that

please help

This topic has been closed for replies.
Correct answer Bani Verma

Hi Rezan37542244,

As per the screenshot you have shared it seems that your Creative Cloud desktop app is corrupted, you will need manually uninstall and delete internal folders related to it to resolve this issue. To do so kindly follow the steps given here: Photoshop Installation Failed

After this use the direct download link to download and install the Desktop app again: Download Creative Cloud desktop app.

Let us know if this helps.

1 reply

Preran
Community Manager
PreranCommunity Manager
Community Manager
September 10, 2018

Can you try installing the CC desktop application directly from Download Creative Cloud desktop app​ and then install Adobe XD from the app. Let us know if that helped, or if you need more assistance.

Thanks,

Preran

C
chandan28238829t9an
Participant
February 3, 2023

i have tried again and again installing  adobe xd in my windows 10 (20H2) but  stop after  80% and skip 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 3, 2023

@chandan28238829t9an 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices