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You are illegal stealing from me

New Here ,
Jan 15, 2023 Jan 15, 2023

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I have a Capital One card that Adobe keeps charging even though it is not my account. A manager from Capital One called Adobe while I was on the phone and Adobe admitted it was not my account and assures Capital One it had been canceled. In this process,  I found out Adobe had been charging two of my charge cards even though I do not have a subscription with them. Each month Adobe continues to charge my card. Each month I have to call in and dispute it. I found out even if you get a new card they can update your card without your permission. On top of that,  they are a company that cannot be blocked from any charge card. 
I suspect I'm not the only one they are doing this to everyone check your charge cards. If  this were anyone else they would have already had a criminal case against them.

Jane D Myron 

Indiana

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Installation

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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maybe you should cancel all capital one cards and get another card,

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi, 

We understand that you are facing issue with Adobe charging your cards. I believe you have an Adobe subscription under an email ID that either you don't use or someone on your behalf has purchased one. 

The best for you would be to contact Adobe support and resolve this. You may use this link to contact support:https://helpx.adobe.com/contact.html

 

Hope this helps! 

 

Thanks

Kanika 

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