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Participating Frequently
April 10, 2025
Question

Your App Will Disable ... Days

  • April 10, 2025
  • 1 reply
  • 2153 views

Heyya ... this issue started over last weekend. Spent an hour with tech support on Monday who reinstalled Creative Cloud and all my apps (wiping out my settings in the process), killing all the old apps and for the last two days, no error message even though I've been using the creative suite. Well, now it's back and it's a royal pain! Even with Creative Cloud disabled, it still takes up a large piece or real estate. You can close it, make it go away. Anyone found an anwer other then reinstalling everything (which has already failed). 

Thanks

Moose

[Edited by moderator]

1 reply

kglad
Community Expert
Community Expert
April 10, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Participating Frequently
April 10, 2025

Thanks kglad ... did everything on that list twice now ... no joy

kglad
Community Expert
Community Expert
April 10, 2025

all are the current ... I just got off with support who wants me to completely uninstall everything again, which I did 3 days ago, and reinstall telling me that will fix the problem. That's what they said 3 days ago and here I am again. They say my Acrobat is bad, which of course, was downloaded via CC.


your account shows an active subscription?

 

https://account.adobe.com