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willem k
Participant
August 18, 2013
解決済み

Your application install seems to be damaged, Please reinstall the application.

  • August 18, 2013
  • 返信数 8.
  • 61826 ビュー

"Your application install seems to be damaged, Please reinstall the application. "

this is what i get when i try to run any installed application.

    このトピックへの返信は締め切られました。
    解決に役立った回答 willem k

    You need to update the application manager. than everything works perfect.

    cheers, willem

    返信数 8

    H
    haik
    Participant
    March 11, 2024

    I'm experiencing a similar issue that hasn't been resolved, so I'm seeking assistance.
    After installing Adobe Creative Cloud, I proceeded to install desktop applications. However, when trying to launch the desktop application, the following error message is displayed, and the desktop application does not start:

    "Your application install seems to be damaged. Please reinstall the application."
    The operating system is Windows 10 22H2.


    I have already carried out the actions mentioned in this thread.
    Additionally, I have tried the following, but there has been no improvement:

    I have also attempted uninstalling and reinstalling the problematic applications and Creative Cloud several times, but the problem remains unresolved.
    Please provide a solution.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 11, 2024

    @haik 

     

    this is a very old thread with out-dated info.

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    R
    Rahat Molla
    Participant
    February 20, 2024

    please solve this problem.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 20, 2024

    @Rahat Molla 

     

    what exactly is the problem you're having?

    Q
    q12x
    Participating Frequently
    December 1, 2020

    - goto C:\Program Files (x86)\Common Files\Adobe\ folder
    It should be only 1 folder in it named [Acrobat] - (if you have acrobat reader installed)
    I find a dubious folder named [AdobeGCClient]
    It contained 2 dubious executable files in it:
    AGM = adobe Genuine Manager and AGS = adobe genuine source
    They can not be deleted because they run as services in the background.
    So... I stopped these specific services, and inside that folder, i could delete the 2 executable files.
    Now PS is working.
    Always restart PC to confirm your PS is working fine.

    Q
    q12x
    Participating Frequently
    December 1, 2020

    Clean your temp folder:
    go to C:\Users\[PCname]\AppData\Local\Temp\ folder and delete ALL files from it and skip for possible used files.
    Open PS and all should work now.

    Q
    q12x
    Participating Frequently
    November 30, 2020


    My soluttion, that works for me:
    If error: "Your application install seems to be damaged, Please reinstall the application."
    If not running for any reason
    - install D:\Programe\PtNecazuri\__Windows 7 Ultimate (64 Bit) + crack\update windows 7 sp1\Microsoft .NET Framework 4.8 for Windows 7.exe

    Instructions:
    1) Run Microsoft .NET Framework 4.8 for Windows 7.exe file wait untill files has been extraced then PC restart.
    2) After restart, open Adobe. Now it should work.

    DONE!

    S
    saral11764399
    Participant
    May 31, 2017

    I erased all the caches and still having problem.  running on a Mac.

      R
      romanbaur
      Participating Frequently
      May 16, 2014

      I have also updated the CC Application Manager and everything else a several times. The Apps are now working but I get the error message anyway.

      I am a Adobe unser since decades and I am pretty disapointed unsing Adobe CC.

      Cheers, Roman

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        May 16, 2014

        Romanbaur have you tried removing and reinstalling the applications giving you this error?  Do you receive any error messages during the installation process?

        R
        romanbaur
        Participating Frequently
        May 16, 2014

        Yes, I had several problems installing Muse CC. Now Muse CC is running and all the other Apps too, but I receive the error message every time I open a Adobe App, no mather which one.

          Mylenium
          Mylenium
          Legend
          August 18, 2013

          And what program exaxctly? On what system? You need to explain better. and simply do as it says - reinstall, but with sufficient user privileges/ file permissions.

          Mylenium

          T
          tstockucg
          Participant
          August 20, 2013

          Hi there, I'm having the same issue.

          I am running Adobe Creative Cloud with InDesign CS6, Illustrator CS6, Photoshop CS6, Acrobat plus others, on a Macbook Pro 15" Retina Display with OS X 10.8.4.

          I ran the updates, which all fail during installation (when I say fail - CC tells me that the update has failed).

          So I read a few Adobe forum posts and decided to try re-installing InDesign CS6, which took a very long time. Upon completion, I tried to update it again, but it also failed. I tried opening the programme, however I then had an error message saying: "Your application install seems to be damaged, Please reinstall the application." (which obviously I had just done)

          Our IT department recommended upgrading to Indesign CC, which I then did, but I still get the same message: "Your application install seems to be damaged, Please reinstall the application.". I then opened the new install and guess what! "Your application install seems to be damaged, Please reinstall the application.".

          I then tried to run the updates again (for the fun of it), and would you believe it, they actually completed without failing! So then I tried running InDesign (both CS6 and CC) and they still (even after the updates) say "Your application install seems to be damaged, Please reinstall the application." on loading. However, intermittently the programme does not finish opening and closes itself.

          I work as a graphic designer and having programmes like InDesign fail to actually open stops me from working and therefore is costing me money. When we pay so much every month for Adobe Creative Cloud, this downtime is a kick in the teeth from Adobe, ridiculously unprofessional and hugely damaging to their reputation. Maybe we'll go back to Quark!

          Please help us all solve these issues and get the whole Adobe CC back on track!

          tstockucg

            W
            willem k作成者解決！
            Participant
            August 21, 2013

            You need to update the application manager. than everything works perfect.

            cheers, willem

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