Your Creative Cloud subscription needs attention

I also can't update my Credit Card info.  I have tried changing to Paypal and changing back, but it keeps saying there is an issue.

I updated new credit card  1 week before you suspended me.

Due to I must changed credit card because old my credit card expried. But your didn't update everything for I can use it. I did 2-Step verification but like will not help anything me.

When I "Edit payment info" does save new credit card information,but system is still using the old one even if it shows updated details in the "Payment info" section. and Not responding to my new updates.

I' also confused as to why my subscription has been "suspended" , I updated it. But the system ADOBE does not perform.

NOW I have many project to use Ai and PSD. Please,Check my system as fast as possible.

I too am having the same problem, can anyone at Adobe resolve this please

I too am have the same problem since May 21st and support is failing. I have 6 cases and all I am told is "the relevant team is working on your issue."  Must be real bad issue if you have an employee dedicated to my issue since May 21st, what 80 hours to fix one issue??

Unable to make payment too. Tried to use paypal but it said billing address not specific but over at paypal side, multiply payment was made. If use Credit card, it said, "There was a problem processing your order, please contact our Customer Service team".

Can adobe please assist asap. Need to submit assignment for my education.

Thank you.

Hello,

I'm also one of the customers who has problems with the payment. I contacted the support via chat, but it doesn't helped so far. Could you also take a look what's happening with my account?

Thanks in advance!

I have aame issue... trying to change credit card details and getting "server error" message. Changed brawsers, computers... nada.

I am having the same problem. Need help as my credit card information is accurate.

Carolyn Miller

I'm now having this problem. I updated my card (to the same as the one before) and it says saved. Then a few minutes later in my online adobe account it says:

"Oh no! There's a problem with your recent payment. Update payment details for uninterrupted service."

But I've done that loop 3 times nnow and I've now found this thread where it seems to happen to many peeople.

Please can you re-apply for the payment or whatever it is you guys need to do to get these annoying (and incorrect) reminders and threats threats stopped?

Thanks

Jade

Unfortunately my problem is persisting as it happened again this month too. I checked and my payment through Amazon went through on the 3rd but I get this pop-up when I start a CC program. Is this going to happen every month? Should I just ignore it? I already tried signing out and back in with the CC desktop application.

Edit: It seems to have stopped for now. So far today the message above hasn't appeared again on this computer. I haven't tried my other CC installation yet. I'm still concerned that this happened two months in a row, though.