Question
Your customer support is abysmal
Hello,
I was having issues with my account being billed twice. I called your customer service and had an employee cancel my plan and then refuse to transfer me to a supervisor. She then hung up on me. I spent over 2 hours on the phone today trying to get very basic communication principles across to your phone support people and was absolutely unable to get them to understand very basic concepts in English. I understand differences in a language barrier but this was horrendous. Even simple concepts like 'You sent me an email' were beyond their
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