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jmtornetta
Participant
April 2, 2018
Answered

Your installation encountered errors.

  • April 2, 2018
  • 3 replies
  • 2672 views

Hi I am receiving the following errors when attempting to install Illustrator CS5.1. My serial code is recognized, but the Disk Requirement Check process seems to be failing and I have no idea why. I currently have Photoshop, Dreamweaver and Acrobat installed in F/Programs/Adobe on my computer.

Would you please advise as to how I can install Illustrator?

Exit Code: 31

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 30 error(s), 5 warning(s)

ERROR: DW048: Payload : Cumulative disk space 1.2 GB required on 'D:\' is greater than free space 0 Bytes

WARNING: DW048: Disk space Requirements Check has Failed

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 -----------

ERROR: DW048: Payload : {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 disk space 2.3 MB required on 'D:\' is greater than free space 0 Bytes

ERROR: DW049: Payload {0F3647F8-E51D-4FCC-8862-9A8D0C5ACF25} has an action "repair" but no resultState

ERROR: DW049: Payload {11E1188F-E576-47BC-B215-600C02C7EABF} has an action "repair" but no resultState

ERROR: DW049: Payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} has an action "repair" but no resultState

ERROR: DW049: Payload {23767F5D-A80C-4264-B8EA-ED4085FC332A} has an action "repair" but no resultState

ERROR: DW049: Payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} has an action "repair" but no resultState

ERROR: DW049: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "repair" but no resultState

ERROR: DW049: Payload {42774483-D33C-46F7-8B20-FD0B1A3DAC25} has an action "remove" but no resultState

ERROR: DW049: Payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} has an action "repair" but no resultState

ERROR: DW049: Payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} has an action "repair" but no resultState

ERROR: DW049: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "repair" but no resultState

ERROR: DW049: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "repair" but no resultState

ERROR: DW049: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "repair" but no resultState

ERROR: DW049: Payload {71BC8278-815D-4F8C-8FA5-C6F782C73892} has an action "repair" but no resultState

ERROR: DW049: Payload {A80C015C-1939-42A5-AD2F-E76C7F194505} has an action "repair" but no resultState

ERROR: DW049: Payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} has an action "repair" but no resultState

ERROR: DW049: Payload {AE9B837F-D135-42FC-BE03-33545B5DCBDC} has an action "repair" but no resultState

ERROR: DW049: Payload {B4749B38-C5BD-4A02-8E9F-C1EF7CCEA651} has an action "repair" but no resultState

ERROR: DW049: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "repair" but no resultState

ERROR: DW049: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "repair" but no resultState

ERROR: DW049: Payload {BD85DFD4-005F-4219-8E27-C922CC4D8A61} has an action "repair" but no resultState

ERROR: DW049: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "repair" but no resultState

ERROR: DW049: Payload {D0C50427-0E90-4821-91F3-D9476235901F} has an action "repair" but no resultState

ERROR: DW049: Payload {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF} has an action "repair" but no resultState

ERROR: DW049: Payload {EE85C227-0148-4825-B659-6A1E142571EE} has an action "repair" but no resultState

ERROR: DW049: Payload {FD58D99B-9927-4226-8E00-959A4F76BD89} has an action "remove" but no resultState

ERROR: DW049: Payload {FECCB1BF-038D-41C2-861B-4560E7667005} has an action "repair" but no resultState

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Failed due to low disk space

-------------------------------------------------------------------------------------

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Jmtornetta, you will need to remove the current Creative Suite 5.5 Web Premium if you want to install Illustrator to a different location.

Please also be aware you will need sufficient disk space on the primary partition that contains the operating system.  Shared components and temp files will continue to be placed on the primary OS drive regardless of custom install choice.

3 replies

J
jmtornettaAuthor
Participant
April 2, 2018

I do have plenty of space on my F: drive. For whatever reason, the installer diskpace program seems to be referencing the D: drive even though the F: drive is selected.

See images:

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 2, 2018

Jmtornetta, you will need to remove the current Creative Suite 5.5 Web Premium if you want to install Illustrator to a different location.

Please also be aware you will need sufficient disk space on the primary partition that contains the operating system.  Shared components and temp files will continue to be placed on the primary OS drive regardless of custom install choice.

J
jmtornettaAuthor
Participant
April 5, 2018

Okay Jeff, I will give that a try and report back. Thanks 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 2, 2018

if you have plenty of space on a non-networked d drive, create a folder (eg, programs\adobe) on your d drive and then install on d:\programs\adobe instead of d:

if that's a typo and you meant to install on your f drive, fix the typo.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 2, 2018

You don't have enough free hard drive space:

Exit code 30 and exit code 31 "low disk space" errors

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