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T
thehipcola
Participating Frequently
May 23, 2012
Question

AAM Won't Install - Admin Rights Required

  • May 23, 2012
  • 3 replies
  • 4660 views

Hi Folks,

Win7 64bit.

I've just signed up for Creative Cloud and am trying to install the AAM so I can access a few Adobe installers and get setup.  I just crossgraded from Photoshop 5 CS and Dreamweaver, both of which previously installed no problem.   To access CC applications, you have to download and install the AAM.   When installing, it tells me admin permissions are required.   I've tried right-clicking and running as administrator - same error.   I've tried to run the MS fixit tool - no change.   I've tried to install Adobe Air, it won't install - it hangs on the EULA screen by opening more of the same screen over and over.  

Can anyone point me in the right direction?   This is a new-ish machine and nothing has changed on it since installing PS CS5 and DW a few months back.  

Many thanks in advance,

Rob

This topic has been closed for replies.

3 replies

T
Adobe Employee
tarungarg2001
Adobe Employee
May 24, 2012

Please explain in more details the scenario (with screenshot) about the admin privilege error.

Can you please share all the files from following location :

%temp%\AdobeDowload\

Thanks for the cooperation.

- Adobe Engineer

T
thehipcolaAuthor
Participating Frequently
June 21, 2012

Hi Jeff,

Forgot this thread was here - yes I have created a NEW administrator account and attempted everything under that account.  No success.

tarungarg2001 - please find the screen shot below.   also attaching screen shot listing contents for the adobedownload folders - I have two on my system apparently - you can find the address bars of each in the shot.

Thanks for any help you can give me.  

T
thehipcolaAuthor
Participating Frequently
June 24, 2012

I have to say that my CC experience is a tad disappointing.   I have to download the apps I use as Trial's which will undoubtedly cause me headaches in 30 days, as opposed to being able to use the AAM the way it was intended.

Any thoughts Jeff or tarungarg2001?  

Thanks,

Rob

T
thehipcolaAuthor
Participating Frequently
May 23, 2012

Alright, well not quite there.  Seems that now the AAM won't let me install PS citing admin rights needed.   When I run the AAM with the rightclick Run As Admin option, I don't get to see the applications to download, instead it checks for updates to existing applications which I can't use anymore!!!  

sigh....

EDIT -

So I've now completely followed the above linked post, renamed the folders and files, no change.   I then created a NEW administrator account - no change.

I guess I have to contact support directly. 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 23, 2012

Have you tried creating a new local administrator account and trying the installation under the new user account?

T
thehipcolaAuthor
Participating Frequently
May 23, 2012

Continued searching and found this post:

http://forums.adobe.com/message/4401232#4401232

All I had to do was download the AAM from the link (you'll have to manually enter the file id from the end of the appropriate link as it's not hotlinked), ran that installer and it has worked.  I can now see and download all the Creative Cloud applications.

Fingers x'd that these work as expected. 

Cheers,

Rob

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