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Acrobat error 130:11

Forum|Forum|13 years ago
May 24, 2012
7 replies
25931 views

What is the Acrobat error 130:11? it says there is a problem with my creative cloud license. I just started and paid for my subscription and it has been working fine since I installed it one week ago.

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Correct answer Jain__Priyank

Let's get real here Adobe!

Many of us have previous version of PS and or the Suite. We don't want/need to remove them as we try out the new CS6 Suite. We may need to have a simple Adobe Reader on the computer. We don't need/want all these conflicts with old and new programs. The nonsense of paying for a monthly subscription, only to be told at least once a day, that we are on a 'trial' or unregistered etc. is totally unacceptible.

I'll cancel my subscription and revert to my older (working well) copies of PS and ID if I keep getting error massages or am told to reinstall.

Will somebody at Adobe take responsibility for this fiasco? A public firing, and appology and a masive correction are all required at once.

As a software reviewer for a prominent Canadian magazine, I'm getting totally irritated by this mess. Fix it and fix it now.

HoodedFang

Hi,

Regarding acrobat 130:11 error, You need not install/reinstall any software again.

Launch any other installed CS6 product.
Click on License this software and login with same ID from which you have bought CCM.
Launch Acrobat. and it will work fine.

-Priyank

darcy_w

Participant

I am subscribed to CC, no problem with subscription, and I got updates a few days ago. But I am unable to print again, because of Error 130:11. (I was using Ai CC.) I tried to follow some directions here, about launching a CS version, then de-activate, re-launch (?), click on EULA. then I was supposed to see a window to sign in with Adobe ID. No such window. I'm in chat with someone and I've totally screwed up my printer. Can't print Word or PDFs.

darcy_w

Participant

I restarted the printer on my own initiative and everything worked fine: PDF from Ai CC, Word doc. Next time I get an Error 130:11, I'll look it up here and see what worked after two hours of fussing with everything else.

M

michaelhall1

Participating Frequently

I have the 130:11 issue. uninstalled, reinstalled, deactivated all other creative cloud products, reactivated, updated AAM...no luck.

J

Jain__Priyank

Adobe Employee

Hi,

I apologise if you are still facing problems with Acrobat.

With new Adobe Application Manager take the following steps:

Download and install Adobe Application Manager.
Launch Acrobat.
If Acrobat gives 130:11 error again.
Launch any other Creative Cloud product (i.e., Photoshop, Illustrator, InDesign, etc.)
It will display a Trial screen.
Click License this software and sign in with your Adobe ID.
It should display a message that the subscription activated.
Now launch Acrobat, it should launch successfully, and error 130:11 should not be displayed again.

If you still get the same problem again, then we can have a session to resolve the issue.

-Priyank

L

letsdesign3737Author

Participating Frequently

This is clearly a repeated pattern. One week later, this error 130:11 is back again. This is the 3rd time it has happened like clockwork 7 days apart.

J

Jain__Priyank

Adobe Employee

Hi,

Can you please share Logs (amt3.log, oobelib.log from %temp% in Win, or /tmp in Mac) of the error 130:11.

L

letsdesign3737Author

Participating Frequently

I have already shared those logs with an Adobe technical staff who wrote to me personally and provided the appropriate instructions as to how to locate them.

Since you have not properly identified yourself and why you want those logs, it is inappropriate to send them.

L

letsdesign3737Author

Participating Frequently

Ok, here I am exactly 1 week later and I have the same error 130:11. This is really a SERIOUS ISSUE. I am locked out of the software when I get this error.

As suggested last time, I uninstalled the CS3 version and reinstalled the cloud version. Now what? Do I have to uninstall the cloud version and reinstall again? Why?

This is unacceptable to receive this kind of error and be locked out of the software when my subscription is perfectly valid and I have lots of work to do!

As a reminder, I had posted in my original message that the software worked for 1 week and then I received the 1st error. If you look at the dates, you will see that I am getting this error again after 1 week, even though I had uninstalled the CS3 version.

This is another unacceptable aspect of this issue. Why can I use the software for 1 week and then out of nowhere I am locked out?

B

BJN3

Participating Frequently

I had already unistalled my earlier version of Acrobat Pro. Got the same error. After visiting this thread, I uninstalled Acrobat X Pro which on my Windows 7 platform has two uninstall options. I had to run uninstall twice since the Application Manager didn't recognize the first uninstall I ran. I then ran the Application Manager download and install, and that came up flagged with an install error. I ran the "fix" via Application Manager and that finally worked. This is the third or fourth time that I've had authorization issues with applications since I started with Creative Cloud (I've had authorization problems with Bridge and Photoshop in addition to Acrobat Pro). It's a real productivity killer to have to troubleshoot these issues and get the apps working again.

I have the CS5 Master Collection installed and a subset of CS4 installed. I'm not going to uninstall these apps, especially with Creative Cloud's flaky authorization behavior. For backward compatibility, InDesign in particular requires me to maintain multiple versions.

B

BJN3

Participating Frequently

It only took me a day to experience the same issue. I'm taking the same, long, unistall and reinstall tack to try and fix it again. This time I also uninstalled Acrobat Reader X figuring maybe there are some shared registry entries that may get reset on this new install. The download is taking forever compared to yesterday's effort. By the way, why can't the Application Manager invoke uninstallation? It's not much of a "manager" since it only appears to do installs. Again the install failed, this time I'm capturing details which follow:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warning(s)

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\ViewerPS.dll.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\ViewerPS.dll.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Acrobat Professional: Install failed

-------------------------------------------------------------------------------------

I have Bridge and InDesign open (trying to do some work while troubleshooting this issue), so perhaps the DLL is in use?

I shut down all Adobe apps and ran install again. Similar message but different files that can't be overwritten:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warning(s)

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrobat.tlb.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrobat.tlb.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Acrobat Professional: Install failed

-------------------------------------------------------------------------------------

Great. Third install attempt also failed. I run my system as an admin, but I'll see if I can restart Application Manager with sysadmin priveleges. I don't know what the "OS requirements..." messages are about.

David__B

Adobe Employee

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dav

venzg

Participating Frequently

-do you have any previous Acrobat version currently installed in your computer before your creative cloud subscription?

if you do,

-then try to uninstall it.

-restart computer

-log in to creative cloud subscription

-redownload acrobat using your application manager

L

letsdesign3737Author

Participating Frequently

Your answer was exactly correct. I had a CS3 version installed. I had to uninstall both CS3 and CS6 and start again. Everything is working good now. When the CS6 version installed, it removed the desktop icon so I thought it had uninstalled the CS3. Wonder why it worked for a week and then suddenly the error.

V

venzmark

Participant

if you had cs3 previously in your computer

>firstly, completely uninstall all components of CS3 you need to run the "cleaner tool"

but take note about the EULA before using this tool.

you can get it here: http://www.adobe.com/support/contact/cscleanertool.html?promoid=GYTAU

>restart computer, then reinstall all softwares

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