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HaynesBM
Participating Frequently
May 5, 2013
解決済み

Adobe Application Manager Only Allows Me To Download Selected Programs

  • May 5, 2013
  • 返信数 1.
  • 2419 ビュー

Hi all,

I've just downloaded the application manager and it's running great. However, over half of the programs/apps read "Up to date" in a greyed out text and are uninstallable. The programs which do read "Install" in a blue, clickable text do download and run properly after download. See picture for refrence. Thanks in advance for any help!

Best,

Brandon

このトピックへの返信は締め切られました。
解決に役立った回答 Jeffrey_A_Wright

Here is an image of what Adobe related facets are still on my computer. Utilities in the finder window, creative suite cleaner on the desktop, and adobe related drivers?/programs in my downloads...

Thanks in advance Jeff,

Brandon


Sorry for the delay HaynesBM.  Our forums are very busy today with the recent Creative Cloud announcement.

Can you please verify that you don't have any available installers still listed in the Application/Utilities/Adobe Installers folder?

Also for reinstalling the Adobe Application Manager it will be downloaded and request to be installed when you click on the download button for the applications listed at https://creative.adobe.com/.  Alterantely you can download the Mac OS version of the Adobe Application Manager from the link offered in message #3.

返信数 1

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 5, 2013

Brandon the programs listed as Up to date are likely already installed on your computer.  I believe you are using Mac OS, if not please respond back with which operating system you are using, if so please go to your Applications folder to open the programs.  If you wish to uninstall your Adobe Creative software you will be able to access the uninstallers in Applications/Utilities/Adobe Installers/.

H
HaynesBM作成者
Participating Frequently
May 7, 2013

Thank you for responding Jeff.

I don't have those programs on my computer. I once tried to install the entire Creative Suite with my OS not being current enough and thus decided to delete any and all traces/installers etc of them. As you know, InDesign was part of said Creative Suite, and InDesign is one of the programs the Application Manager currently allows me to download. It seems my problem may be a complicated one. Ugh.

Also, my Adobe Uninstaller Utility shows only the option to unistall the InDesign which I was able to install via the cloud.

W
WGWJR
Participant
May 8, 2013

No worries on the delay Jeff. Applications/Utilities/Adobe Installers has no further installers listed (though it shows an arrow next to it, clicking yields no subsequent contents.)

As for reinstalling the Application manager, like I said in one of my messages clicking the download button for the applications listed at https://creative.adobe.com/ simply sends me to blank Safari page informing me that the page cannot be opened (see picture in message #7.)

I'll try the other link. Wish me luck.

Also, I do have Applications/Utilities/Adobe Utilities - CS6/ExtendScript Toolkit CS6 as shown below...


I have a similar issue. AAM doesn't seem to recognize apps that ARE installed, namely Edge and the Touch plug-ins.

Both ARE installed, but both show up as ready to install in the list. I even ran the install again from within AAM and it didn't make any difference. And I just used Edge, so it IS installed.

???

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