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I tried to install a trail version on adobe captivate. BUT the installer stuck at 76% for hours as image below.
I tried it several times with several wifi but i faced the same problem
You could try the direct download to te full installer available through the Prodesigntools website:
I could only see the 2019 version but maybe you can see if that works.
You could also look at the solution posted below in a similar discussion below, that relates to looking at Firewall settings.