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Adobe CC contracts are terrible!

Explorer ,
Apr 04, 2018

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I have resisted for years signing up for the Adobe Creative Cloud subscription because I intensely dislike the subscription model for software. However, I was all ready yesterday to sign up for the Photography subscription and then happened upon this in the terms:

Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation and your service will continue until the end of that month's billing period.

In other words, even though I selected a monthly payment, I am forced to sign a contract for a year that would penalize me if I cancelled my subscription whenever I wanted to. That was the last straw for me. I never clicked on the Agree button and immediately deleted the CC software from my computer.

I have been an Adobe customer since Photoshop 1.0. I will still continue to use Photoshop CS6 as long as I'm able to, but after that I will no longer be an Adobe customer. I've already replaced the other Adobe applications I was using with other softwares that are more affordable and don't come with ridiculous contracts that force you into paying a ransom to stop using it.

It's bad enough that Adobe has forced this unpopular subscription model on all its customers, but then to force us into a contract that's worse than a phone or cable company is shortsighted. At least phone and cable companies provide a discount if you sign up for a yearly contract, Adobe does no such thing but still expects you to pay a hefty penalty if you cancel.

I know I'm just one customer that Adobe can easily replace with a new one and they could care less. If Adobe comes to its senses before the end of life for Photoshop CS6 and ends this borderline scammy yearly contract, I may reconsider. Otherwise, this longtime Adobe customer is gone for good.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

There is difference between a monthly subscription, and an annual subscription with monthly payments

The same as a monthly apartment rental is not the same as an annual lease with monthly payments

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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Adobe CC contracts are terrible!

Explorer ,
Apr 04, 2018

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I have resisted for years signing up for the Adobe Creative Cloud subscription because I intensely dislike the subscription model for software. However, I was all ready yesterday to sign up for the Photography subscription and then happened upon this in the terms:

Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation and your service will continue until the end of that month's billing period.

In other words, even though I selected a monthly payment, I am forced to sign a contract for a year that would penalize me if I cancelled my subscription whenever I wanted to. That was the last straw for me. I never clicked on the Agree button and immediately deleted the CC software from my computer.

I have been an Adobe customer since Photoshop 1.0. I will still continue to use Photoshop CS6 as long as I'm able to, but after that I will no longer be an Adobe customer. I've already replaced the other Adobe applications I was using with other softwares that are more affordable and don't come with ridiculous contracts that force you into paying a ransom to stop using it.

It's bad enough that Adobe has forced this unpopular subscription model on all its customers, but then to force us into a contract that's worse than a phone or cable company is shortsighted. At least phone and cable companies provide a discount if you sign up for a yearly contract, Adobe does no such thing but still expects you to pay a hefty penalty if you cancel.

I know I'm just one customer that Adobe can easily replace with a new one and they could care less. If Adobe comes to its senses before the end of life for Photoshop CS6 and ends this borderline scammy yearly contract, I may reconsider. Otherwise, this longtime Adobe customer is gone for good.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

There is difference between a monthly subscription, and an annual subscription with monthly payments

The same as a monthly apartment rental is not the same as an annual lease with monthly payments

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

Topics

Creative Cloud

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1.2K

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Most Valuable Participant ,
Apr 04, 2018

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There is difference between a monthly subscription, and an annual subscription with monthly payments

The same as a monthly apartment rental is not the same as an annual lease with monthly payments

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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Explorer ,
Apr 04, 2018

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I know there's a difference, it doesn't matter, the cancellation fee is shady and ridiculous. That page you linked to says this:

     Adobe offers a lower price to users who commit membership for a full year at a time

That is untrue. In the case of the Photography subscription, the yearly price ($119.88) is exactly the same as paying $9.99 each month. So there is no discount or benefit to pay for the whole year. But even if you opt to pay monthly, you're unknowingly signing up for a year-long contract. And that's not clear or obvious unless you read all the fine print, which thankfully I did. I imagine a lot of people get fooled into thinking because they chose a monthly payment, they have a month-to-month plan and can cancel at any time.

Adobe loses nothing if someone decides to cancel their subscription 6 months later. They've been paid for the time they used the service, yet Adobe still thinks it's okay to slap on cancellation penalty fees for ending the service even when paying monthly. It's unethical, sneaky and unwarranted.

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Adobe Community Professional ,
Apr 04, 2018

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In the case of the Photography subscription, the yearly price ($119.88) is exactly the same as paying $9.99 each month. So there is no discount or benefit to pay for the whole year. But even if you opt to pay monthly, you're unknowingly signing up for a year-long contract.

I'm trying to understand how you are getting the impression that you are signing up unknowingly for a whole year.

The Photography Plan has only two options:

  • Annual Plan, paid monthly
  • Annual Plan, prepaid

There's no month to month option for the Photography Plan. You're asked to commit for 12 months, or pay a cancellation fee for early termination.

All other Plans have three options:

  • Annual Plan, paid monthly
  • Annual Plan, prepaid
  • Monthly plan

The options seem clear to me. How else would you word it?

That page you linked to says this:

     Adobe offers a lower price to users who commit membership for a full year at a time

That is untrue.

You are comparing the Annual plan, paid monthly to the Annual plan, prepaid. No advantage there. True.

However, that FAQ is comparing the Monthly Plan (month-to-month) to the Annual Plan. Definitely lower per month to go annual. Does not apply to the Photography Plan since there's no Monthly plan available.

You can maintain your argument that the plans are misleading but, to me, they are worded correctly but have to be read carefully.

For what it's worth, I do think that Adobe is its own worst enemy in not making the cancellation fee clearer. That just breeds rage and mistrust with those who are stung by it. It should be loud and clear on the main Cloud plans page so no-one can say they did not know about it, not hidden in the terms and conditions. Big difference if you scream about it before signing up. At least then you can choose not to join in the first place.

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New Here ,
Aug 13, 2019

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The thing is...MONTHLY PAYMENTS SHOULD BE POSSIBLE ......AND CANCELLING THEM ANY TIME TOO!!!

CREATING DEPENDENCY IS WHAT MONSANTO DOES TOO!

SO DO MANY OTHER BIG COMPANIES!

In the end...I feel that this strategy is going to crush all creativity and people will turn elsewhere.

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Adobe Community Professional ,
Aug 13, 2019

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hadewychv56653515  wrote

The thing is...MONTHLY PAYMENTS SHOULD BE POSSIBLE ......

Well, it is possible... So what's the issue.

You can buy annual plans prepaid or annual plans paid by the moth or monthly plans paid by the month.

hadewychv56653515  wrote

AND CANCELLING THEM ANY TIME TOO!!!

And that's also possible. If, however, you took the obligation for an annual plan paid by the month and you what to leave that contract, Adobe asks for a small compensation. That's standard practise and that's what I have also with different other contracts.

hadewychv56653515  wrote

In the end...I feel that this strategy is going to crush all creativity and people will turn elsewhere.

It doesn't look like, but you are free to have your opinion on this.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Aug 13, 2019

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In the menu, it says monthly - for a year. There isn't another more flexible option; 3 months , 6 months.

I want to buy the software , install it and that's it!

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Adobe Community Professional ,
Aug 14, 2019

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hadewychv56653515  wrote

In the menu, it says monthly - for a year. There isn't another more flexible option; 3 months , 6 months.

I want to buy the software , install it and that's it!

OK, you really want all options. But that does not work like that. The next one will ask subscription for 3 weeks...

If you need 3 months take a by the month subscription (not the annual one) and cancel the third month. The same for 6 months. Be good enough and do your maths to know at which moment the annual subscription paid by the month is more economical. (Just to say: I didn't have the calculations until now...)

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Dec 08, 2019

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I was fooled by this and ended up paying 80€ to break my shackles.  Not going back to use LR and (sadly) PS ever again.

Their current cloud-centric approach is an assault on user's privacy.

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New Here ,
Apr 05, 2018

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Adobe’s subscription model has always caused controversy amongst designers – if you use more than one app in your job (which you almost certainly will), you’ll find yourself paying at least £603 per year to use the Creative Cloud package. If you don’t fancy paying it all at once, monthly instalments start at around £50/month (if you sign up for an annual contract).

Thanks-

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Adobe Community Professional ,
Aug 13, 2019

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JaimeFagan  wrote

Adobe’s subscription model has always caused controversy amongst designers – if you use more than one app in your job (which you almost certainly will), you’ll find yourself paying at least £603 per year to use the Creative Cloud package.

Effectively 2 applications are cheaper by using single apps. Starting with the third application, it may be cheaper to take the all apps plan, which gives you access to ​all apps​. Several combinations could give you different options, however.

Don't forget that at the time with perpetual licenses the license was not cheap at all. We've spend around 15.000€ to acquire 3 licenses of Creative suite (because we use more than 3 apps, the suites were cheaper than the single apps).

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Jul 27, 2020

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I am 100% in agreement. It is a shame for Adobe to use sleazy techniques to force customers into annual contracts and hefty penalties. I would never use them, ever. 

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