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Question

Adobe CC is using too much memory

Forum|Forum|6 years ago
April 4, 2019
11 replies
28360 views

Hi,

I'm running the latest version of Adobe CC on a Mac Book Pro 2018 on Mojave and the amount of memory the CC is taking has blown my mind, I bought this computer with 8GB RAM and when running the suite it would push my memory to 95% (so it was pushing my memory to a 7.5GB and up) of its capacity causing it to constantly crash, overheat and more. I returned the computer and upgraded to a 16GB one because I do this for a living!!! Only a few hours after installing the backup on my computer (same exact number of apps, nothing had changed from the previous one), the suite was again using almost 70% of my memory (that is (13GBs out of 16) not ONE thing changed from the 8GB to the 16 GB computer but as soon as I ran CC the memory use would hike up, I have confirmed this by shutting everything Adobe including the CC app manager and backend processes and then my memory goes back to normal. I read forums I need to uninstall and reinstall (and maybe downgrade to a different version that doesn't do this???) but I can't uninstall I've followed every single instruction on this and other forums about manually trashing and quitting processes and other backend things but I still get the message that it can't uninstall. This is causing serious issues on my workflow, like REAL issues with clients and not being able to deliver because it won't work. Please help. I have used Adobe for 10+ years now and I just don't know what else to do!!!

Creative Cloud

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Forrest22883432vnee

Participant

It's 2022 and I'm still having this problem. I don't think Adobe will ever solve it.

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mojoojoe

Participant

having the same issues

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defaultbx0tazgv6lma

Participant

I found these the Adobe CC issue. I was usining Adobe 15 years. Illustartor , Photoshop and Bridge kill much RAW. This year Jan 20th I was install Adobe CC2020 in my i7-10875H with 64RAW when i open AI+PS+Bridge the task mamager running up to 92%. Just think Adobe company have to settledown these issue.

Tony

From Kuala Lupur

fitopardo

Participating Frequently

I fix that problem about one year ago, I have a MacBookPro 15" 2017, 2.9GHZ, Quad i7 with 16GB RAM, no, the problem is not the computer, the problem is Bridge, but the problem is not the program either, the problem is the configuration and that you MUST have an external hard disk connected to your computer always to run the cache out of any program like Adobe CC or others (DaVinci or FCPX) in the menu of Bridge select preferences, then get to "Cache Management" on "Location" add your external disk, I recommend the Samsung X5 is 2300 MB/S (if you say this is your life as it is for me and you are investing in high-end equipment, this is the option you must choose)

Fito pardo is a cinematographer with more than 25 years of experience follow Instagram @fitopardo

williamdesign1

Participating Frequently

I'm running a late 2013 Mac Pro with 64GB of RAM, and it's getting drained. I found that the culprit is Adobe Bridge, hogging 32GB of RAM (half of it!) I'm forced to quit Bridge, because it drains my RAM and HD storage space with cache.

williamdesign1

Participating Frequently

Therefore, to resolve the issue, hold down option, restart Bridge, delete your prefs file, then go to prefs and set cache to a large external HD that can handle it. Sucks that you need to redo your shortcuts in Bridge, but it should solve the problem of Bridge hogging your RAM.

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williamm95700447

Participant

Thank you for sharing! Adobe really needs to fix this, I actually erased it from my computer that has 16GB of Ram (Still, not a cheap option, the computer itself was about $2700 new this year). It is too bad that Adobe didn't choose to respond to this thread themselves....

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Sun Bird

Participant

I have a fast 2019 Mac with a 6 core i7 processor and Adobe software is consuming vast amoiunt of resources until the machine slows down to a crawl. Even when no Adode CC apps are open, Adobe Acrobat Syncronizer runs in the background and chews up many GB's of ram without having any active tasks. I just spent over 2 hours on Adobe chat support being handed between 7 different CSR's and counting and no one seems to offer a solution.

ssocki14505817

Participating Frequently

Thank you for the info; that never occurred to me - makes sense!

ssocki14505817

Participating Frequently

I am still frustrated with Adobe.

jamiep13466170

Participant

Me too same problem most of my memory is taken up with Adobe CC. I've seen posts going back years of people complaining about this and seems Adobe don't really care.

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potomac-images

Participant

Regarding memory problems, I don't have a solution but do have additional input (just in case Adobe reads these posts). On my MacBook Pro, 64gb and Catalina, I process large files, requiring psb file format, and also use Topaz Remask 5. When going from Adobe CC to Topaz and coming back I get a message box that says the image cannot be transferred because the "clipboard" is full and then the finished image opens. I believe this message is the cause for some of the Remask features to not work. This started 4 or 5 years ago when I used a 16 gb MacBook Pro. At that time Topaz said I was memory limited. Memory should not be a problem now but I still get the same message with the same feature limitations. At anther location where I also process the same type of images I use a 32 gb Microsoft based machine with the same appliation software and do not have these problems. The reason I am starting to get worried is that PSCC has now started crash on my Apple when I go between PSCC and Remask5. Yes, I sent 2 or 3 crash reports yesterday.

What is the clipboard? I haven't found it on any HELP inquiries. Can I limit memory usage to allow for a larger clipboard? This seems to be an APPLE and ADOBE problem and yes I have received the same "not my problem" finger pointing over the years.

Andylium

Participant

Hello!

I have an iMac (Retina 5K, 27-inch, 2019) i5, 6-core. 8Gb. OS up tu date, Apps up to date. All good. Boy Scout good.

Today a message came up saying my computer doesn't have enough memory, so in order to prevent any problems, I have to shut down some programs. And then, the list appears. 6 Apps running. 5 of them in less than 400 MB (Chrome is the heaviest with 380 MB) but Mr. XD was consuming 6.34 GB. Now get this: There wasn't any file even open on XD it was just the home screen.

And yeah, I'm willing to upgrade my RAM, but if it's going to be The Neverending Story, it's going the be the Swamp of Sadness for me.

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Yesalina

Known Participant

i have the same isuue!

fitopardo

Participating Frequently

I have exactly the same problem, I work on bridge for 20. minutes and in some point I have to turn off my computer because Bridge drains my ram and there is not a lot I can do (DEC 6 2019)

Fito pardo is a cinematographer with more than 25 years of experience follow Instagram @fitopardo

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Pompidou9

Participant

I have had a very similar issue - but not with crashing. I have been using InDesign only, but the cloud CC runs for 15-20 minutes when I first turn my computer on and it sucks up all the RAM causing everything else to run slowly all the time I'm on my computer. I've run Photoshop on my same computer (MacbookPro w/8g RAM) and didn't have this issue.

What is the best way to optimize running InDesign or Photoshop without causing these CC app updates/library confirm activities?

rochellew89105884

Participant

I ended up puting 32GB of ram into my computer. It fixed the problem. I have once ran into a memory issue but it did not crash but did slow down.

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Test Screen Name

Legend

Don't you want to solve the crashes first?

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alinaalvarezAuthor

Known Participant

No, actually I would like to know how to use Adobe correctly without it crashing my entire computer and utilizing all of my memory, I need to run other programs as I run the CC suite.

The crashes are a result of the insufficient memory in my system. When the crashes happen the memory is at it's most pressing moment. I wouldn't be able to tell you exactly what I happen to be doing right that second because it happens about 10-20 times a week which I obviously can't remember. All of my crashes are submitted EVERY time to Adobe, I have never heard anything from them.

Anyways, just some flaws of Adobe on a brand new computer are things like this: Illustrator permanently stuck and unable to react.

Other times I am moving an object, just a few minutes ago InDesign started acting up by reading my images on the file constantly and inserting them everywhere without me asking to do so., sorry I didn't document it, I was 'working'.

Abambo

Community Expert

Adobe programs cannot crash or overheat your computer. That is not possible for any application program. It is one of the tasks of the OS to supervise programs and the hardware and to make the necessary tweaks. This almost always points to a faulty system.

Just to say: crashing the system is different from an application that crashes. If an application crashes, that may be an indication of bad programing too.

Adobe programs are memory intensive. I found that with some of my Photoshop files, I need to tweak the programs memory usage to allow Ps to use more memory.

My machine is also a 16gb memory machine, but I‘m currently thinking of either upgrading the whole machine or to just upgrade the memory and the GPU.

FYI: my workstation is now about 4 years old and has only be modestly upgraded with disk space. For a new machine for today‘s needs I would configure 32gb of memory, not only because programs get more and more complex, but also because I create more and more complex data sets.

ABAMBO | Hard- and Software Engineer | Photographer

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Test Screen Name

Legend

You said memory went up to 95%. You also said it overheated and crashed. No connection that I can see between these things. It's normal for systems to work hard, get hot and use the fan. Crashing isn't normal, so please describe this in detail.

We may be able to help if you will stop insisting there is a memory problem and work with us on the real problem. If you've already made your mind up, we can't offer any help.

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alinaalvarezAuthor

Known Participant

Yes, I wouldn't know what is causing the software to hike up the memory to those levels, it's not one thing, I have spent over 20 hours on the phone and chats with Apple and we have come to realize that the spike on the memory is when Adobe is running. This being said I have also confirmed that by shutting the software. It would be ok for Adobe to take as much memory as it needs if its a complex file but not for simple text files. I see tons of forums addressing these issues I was just hoping to be able to understand which of the versions are less hard on the memory.

Thanks

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