Skip to main content
Known Participant
April 4, 2019
Question

Adobe CC is using too much memory

  • April 4, 2019
  • 11 replies
  • 28345 views

Hi,

I'm running the latest version of Adobe CC on a Mac Book Pro 2018 on Mojave and the amount of memory the CC is taking has blown my mind, I bought this computer with 8GB RAM and when running the suite it would push my memory to 95% (so it was pushing my memory to a 7.5GB and up) of its capacity causing it to constantly crash, overheat and more. I returned the computer and upgraded to a 16GB one because I do this for a living!!! Only a few hours after installing the backup on my computer (same exact number of apps, nothing had changed from the previous one), the suite was again using almost 70%  of my memory (that is (13GBs out of 16) not ONE thing changed from the 8GB to the 16 GB computer but as soon as I ran CC the memory use would hike up, I have confirmed this by shutting everything Adobe including the CC app manager and backend processes and then my memory goes back to normal. I read forums I need to uninstall and reinstall (and maybe downgrade to a different version that doesn't do this???) but I can't uninstall I've followed every single instruction on this and other forums about manually trashing and quitting processes and other backend things but I still get the message that it can't uninstall. This is causing serious issues on my workflow, like REAL issues with clients and not being able to deliver because it won't work. Please help. I have used Adobe for 10+ years now and I just don't know what else to do!!!

This topic has been closed for replies.

11 replies

Brainiac
April 4, 2019

It’s normal for apps to use as much memory as they want. Why is it a problem? Better to use it than leave it idle!

please explain in detail the problems you face with workflow, clients, and delivery, they may have no connection to memory use.

Known Participant
April 4, 2019

Hi @Test Screen, as mentioned above, I am having severe issues with my productivity and the safety of my files since when it crashes it looses tons of data. I also didn't but a 16GB computer so that Adobe would use 100% of the memory, these are regular files, nothing crazy. I am unsure what you normally do with these files but I don't have the time to explain my clients nor the willingness to do so as I am a professional designer who makes a living of this. Not sure if there was some actual help you can provide for my issue?