Adobe CC not syncing on MAC OSC - Error Code 119

Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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Hi there

 

In need of some help... 

 

I am getting a sync error on CC that doesnt allow me to download Prmiere Pro on MAC OS latest version of Catalina - this is a company Mac, that I have recently bought to home to work from home.

 

I have tried a few things to no avail. I have disabled the firewall - no joy. I have disabled Anti-Virus software - no luck; and I have uninstalled and installed - no luck.

 

I have been on a few of the foru threads, but one thing I cannot find on my Mac after insatll is the 'CoreSync' app/folder. This must be the reason, but what I cannot understand is how or why the installer does not install it. So my theory is that is the reason why I get the Error Code: 119, as evidenced below:

 

Screenshot 2021-02-08 at 14.55.09.pngScreenshot 2021-02-08 at 14.54.11.png

 

 

 

 

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Creative Cloud, Installation

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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correct, error code 119 means you're not connecting to adobe's server.

 

start here, How to fix network connectivity issues when downloading Adobe apps

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Hi, thanks for getting in touch. 

 

I did try all these things before - I have deactivated the Mac's firewall, I have removed Symantec Anti-virus... I have tried Wifi versus cabled connections... I am totally out of ideas.

 

The only thing I am super curious about... is that I cannot find the 'CoreSync' package on this Mac... it does not seem to have installed (I have removed and installed a few times prior too). Any ideas?

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Nope, no folder called CoreSync in Library as per above method.

 

I have further evidence on this mystrery. If I sezrch for 'core' which looks like an Adobe product, it appears to not be usable:

 

Screenshot 2021-02-17 at 10.04.32.png

 

It appears as though it's a 32 bit program, which doesn't want to run on Catalina. Is this the issue?



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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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not if you're using the current cc desktop app.

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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