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Adobe keeps on logging me out...

Explorer ,
Jun 03, 2017 Jun 03, 2017

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I've looked around the forums and it seems no one has a solution for this.

It is more than an annoyance but a real problem delaying my editing work:

My account keeps being "thrown out" and I need to log in time and again.

Please help!

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correct answers 1 Correct answer

LEGEND , Jun 09, 2017 Jun 09, 2017

Is the LAN settings set to detect settings Automatically?  And all other check boxes are unchecked?

Automatically detect settings

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Community Expert ,
Jun 04, 2017 Jun 04, 2017

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Explorer ,
Jun 05, 2017 Jun 05, 2017

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Thanks John, hope one of these works.

I'll update.

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Explorer ,
Jun 05, 2017 Jun 05, 2017

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Nope. Unfortunately these solutions do not apply here.

The only one I'm yet to try is uninstalling and reinstalling...

I really do not want to get there 😞

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LEGEND ,
Jun 07, 2017 Jun 07, 2017

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Did you tried with the steps provided in the below link ?

Creative Cloud signs me out or asks me to sign in repeatedly

What is the operating system version?

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Explorer ,
Jun 07, 2017 Jun 07, 2017

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Yup. Did everything but the uninstalling...

I don't want to do this but it seems I'll have to...

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Explorer ,
Jun 07, 2017 Jun 07, 2017

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And now I'm back after uninstalling - still no good.

This is so frustrating and makes editing a torture.

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LEGEND ,
Jun 09, 2017 Jun 09, 2017

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Are you using Windows computer or Mac?

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Explorer ,
Jun 09, 2017 Jun 09, 2017

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Windows 10.

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LEGEND ,
Jun 09, 2017 Jun 09, 2017

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Is the LAN settings set to detect settings Automatically?  And all other check boxes are unchecked?

Automatically detect settings

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Explorer ,
Jun 09, 2017 Jun 09, 2017

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Indeed...

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Adobe Employee ,
Jun 07, 2017 Jun 07, 2017

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Explorer ,
Nov 17, 2020 Nov 17, 2020

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Adobe, when will you fix this. This is getting very tiresome to continue to log in every time I open one of the Adobe apps. I added the Adobe Account Access mobile but that is almost as bad as entering the username and password every time. 

 

FIX THIS!

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Same problem.  Very frustrating. 

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New Here ,
Jul 24, 2021 Jul 24, 2021

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Same problem. It's 7/24/2021 and Adobe is still regularly booting me out of programs I PAID FOR. It's MY COMPUTER, MY PROGRAM that I PAID FOR, and Adobe exerts control over it and repeatedly makes me login and make me lose work. When will Adobe fix this?!

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New Here ,
Mar 15, 2023 Mar 15, 2023

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I am having the same issue.  Plus, I have to restart my computer to log back in, as it will tell me that I have two computers signed in a then show me the same machine twice.  I de-select both computers and viola! It tells me I cannot confirm my credentials.  I restart my system, and I can then log in for a while.  Then I go away, come back, and get logged out.  So, I have to restart again to log back in.

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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LATEST

@Chief Long 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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