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matthew sztompks53714115
Participant
November 11, 2015
Answered

Adobe Master Collection CS3 Photoshop activation not working - Help!

  • November 11, 2015
  • 3 replies
  • 3743 views

I have Adobe Master Collection CS3. I installed PS, Illustrator and Dreamweaver from the CDs. I have always been the sole owner of it. But when I try to activate for example, Photoshop, it says: Activation - No Connectivity. I also tried calling through the telephone option but you guys discontinued this option. Please help! I have the Serial #, the Telephone ID number and everything... Please help!

    This topic has been closed for replies.
    Correct answer Pattie-F

    Thank you for the information on the non genuine support user.

    To contact support regarding a serial number or activation issue,  please click on the link below:

    (be sure to log in to adobe.com with your Adobe ID first)

    Serial number and activation support

    3 replies

    M
    matthew sztompks53714115Author
    Participant
    November 16, 2015

    Customer Care 24x7‌ is the user who asked for my personal information.

    Pattie-F
    Pattie-FCorrect answer
    Legend
    November 16, 2015

    Thank you for the information on the non genuine support user.

    To contact support regarding a serial number or activation issue,  please click on the link below:

    (be sure to log in to adobe.com with your Adobe ID first)

    Serial number and activation support

    M
    matthew sztompks53714115Author
    Participant
    November 14, 2015

    Hello,

    This still hasn't been fixed and I am getting private messages from people claiming to be Adobe employees asking to allow them Skype access and Serial numbers. Please help.

    Pattie-F
    Pattie-F
    Legend
    November 16, 2015

    We have received a number of reports where some members of this community are posing as Adobe Employees by offering to help troubleshoot issues personally using technologies such as Skype as a means to gain access to your computer and potentially your personal information.  All Adobe employees are required to have an orange ‘STAFF’ badge next to their user profile which can be seen if you mouse-over their profile picture. Please verify you see "STAFF". We also do not make a practice of using Skype and you should never post your serial number on the forum or give it out to a person who is not an Adobe staff member.

    If you are having activation or connectivity issues, please refer to:

    Activate Adobe products

    Activation and deactivation troubleshooting

    Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

    Are you just now activating the software or are you trying to activate this old software on a new computer? How many computers have you activated this software on previously? What operating system are you using?

    Please check your registered serial number to be sure you are entering it correctly:  Find your serial number quickly

    The most common mistake is O (the capital letter) vs 0 (zero). Make sure you are entering the 24-digit serial number and not the number found outside on the box.

    Are you using a different Adobe ID than you used previously when you activated the software?

    Pattie-F
    Pattie-F
    Legend
    November 16, 2015

    Please send me a direct message with the name of the user contacting you and posing as a staff member. I will check if it is a staff member and notify the appropriate person if they are not.

    Thanks,

    Pattie

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 11, 2015

    Hi matthewsztompks‌,

    Please check the hosts file on your system and reset it to the defaults.

    Windows:https://support.microsoft.com/en-us/kb/972034

    Mac: How to Edit the Hosts File on Mac OS X - TekRevue

    Also refer: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

    Let us know that helps.

    Regards,

    ~Mohit

    M
    matthew sztompks53714115Author
    Participant
    November 11, 2015

    Hello,

    I tried your recommendation by doing it manually and automatically as advised on the website (running Win 2007) and it still giving the same issue. Cannot activate - No connectivity.
    I can provide you my Serial Number, Activation number and activation type number. I only need the Authorization number from you (this is the telephone option).

    Please help!

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 12, 2015

    Moved to Creative Cloud Download & Install

    Thanks,

    ~Mohit

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