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davidk8169914
davidk8169914
Participant
November 22, 2016
Answered

Adobe Server können mit Creative Cloud nicht erreicht werden

  • November 22, 2016
  • 2 replies
  • 8246 views

Hi,

ich hoffe hier kann mir jemand helfen, bin schon fast am Verzweifeln... Seit neuestem kann ich meine Creative Cloud nicht mehr starten und bekomme jedes Mal die Meldung, dass die Adobe Server nicht erreicht werden können.  Ich habe schon alle möglichen von Adobe (und anderen Foren/Seiten, etc.) angebotenen Lösungsansätze durchprobiert, jedoch ohne Erfolg. Bei Adobe online einloggen funktioniert ohne Problem und lt. irgendeinem von Adobe angebotenen Test kann ich hier auch mit den Adobe License Management Server "kommunizieren". Irgendwer eine weitere Idee woran das liegen kann?

Zur Info: Verwende Windows 10 und hatte bis zum letzten Update eigentlich keine Probleme...

Ist langsam ärgerlich, da man ja für die aktuelle Software mit seinem Abo (für Lightroom und PS) laufend bezahlt...

Vielen Dank im Voraus!!!

Gruß

This topic has been closed for replies.
Correct answer davidk8169914

Since you have tried almost all troubleshooting steps, I would recommend you to contact our phone/chat support team for further help. Click here to Contact Customer Care.

Also see,

Support FAQ: How can I contact Adobe for support?

Contact Support FAQ: Unable to reach support through the "Contact US" link


Looks like i found a solution, which is actually not really satisfying...

when i'm lan connected acc is working well, but when i'm changing to wlan it still tells me the same Problem....?

any advice?

thanks....

EDIT:

Just in case i can help anybody else having the same Problems after his Windows 10 update.

i used IObit Driver Booster v4 to update all my Drivers and it worked pretty well. no more Problems since then!

2 replies

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 22, 2016

Hi Davidk8169914,

I understand your concern, i would recommend you to follow the steps shared in solution 2 "Reset your hosts file" option in the given link to resolve issues related to hosts file: Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications.

After this follow the below steps:

1- Please check if you have any browser security extensions installed, if yes, then please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine.

3- Disable Firewall of the Internet security program installed on computer.

4- After this Launch your Creative Cloud desktop app from your machine and sign in.

Just in case if it still doesn't work, then follow the steps shared here: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

Let us know if this helps.

davidk8169914
davidk8169914Author
Participant
November 23, 2016

nope neither solution 1 nor solution 2 worked for me.

i was also turning of my Firewall and Windows Defender to get a connection...

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 23, 2016

Please also try the troubleshooting shared in the below threads and check if that helps:

Creative Cloud - Unable to reach Adobe servers

CC unable to reach Adobe servers

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
November 22, 2016

Moving to Creative Cloud Download & Install ​

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