After uninstalling Photoshop and Premiere Elements from my (old) computer, over a year ago, I am now unable to have accepted the printed serial numbers on my Win10 new computer - please help (my first forum). The site-noted maintenance?

Hi, Ned

Please forgive my earlier omission to your reply.  All I have to go on is my print-out from my Adobe account, made just prior to installation, a year ago.

The Adobe Premiere Elements version is designated `90' - and, if it helps, the `Platform' is noted as `multiple'.

How much more information, I am not sure I can provide.  Yesterday (Australian time) when I access my account, the previously-supplied (a year ago) details were not displayed and I could not seem to `populate' that section.  Which may be a side-affect of the site maintenance.

Thank you for persisting.

If I may please also extend my thanks for your reply and offer the same explanation as to delays, in my response, due to my living in the very different time zone of Australia.

I certainly do not recall de-activating the software before uninstalling it.  I was unable to bring forth any detail, on the current status, when I was in my Adobe account yesterday.  Of course, I am mindful that the website did advise of the site maintenance occuring at the time.

So I would hope I can perform whatever activation/deactivation from there - as the `old' computer crashed and crashed - and then could not even be started in `safe mode'.  That path is, sadly, a dead end - that path through the `old' computer.

When I explored my options, within my account, I was advised that my ONLY option was by way of the forums.  So I imagine the link, that you have kindly provided, to not be available for my problem.  Thank you anyway.

Being brand-new to forums, I can only state that I would exhaust all avenues before venturing into this very-untried methodology.  I did even considered simply looking for another comparable software product (and embargo Adobe) rather than persist with a product that the providing organisation will not give direct assistance - and that may yet still be the case, because I cannot even register my purchase on my computer.

I have a great deal of software and, thankfully, I have always - until now - been helped, in all matters, by the software provider - shielding me from an inevitable-shaky start into (for me) the scary world of forums.  Which, I know, puts me out of step with much of the wide computer world.

All of which should not detract from gratitude for your assistance - or that by your fellow respondents.  Thank you!

Thank you for your reply - and please excuse any delays in my response - I am in Australia.

The print-out, of the serial numbers, was obtained - prior to my uninstallating the software from my `old' computer - by my logging into my Adobe account and calling up my `Registered Products'.  An act that I was unable to perform yesterday - possibly due to noted site maintenance.  The serial numbers, in this area, were displayed in full - also showing my registration date (in 2012).  This is the print-out - ironically printed in anticipation of any later problems.

My attempts to use the link - that recorded in my original post to ask again for the serial number - drew the response that the link - again checked and rechecked - as unavailable by way of my browser.

Attempts, while in my Adobe account yesterday, drew a blank - no response at all - in calling up those registered products, numbers, etc.  Again, I suspect that the maintenance at the site played some part in that.

And with apologies to Ned, the print-out of my registered products records the `Version' as `90'.  I do not know anywhere near enough to understand where that sits as to compatability with Windows 10.  Although retired from work and a veteran as to  computer time, I am very much a novice in both the complexities of software and, as stated, forum participation.

Thank you for your reply - as I am in Australia, reading and response times will undoubtedly be askew.

Certainly what you suggest is - and still may be - possible, but I have not got anywhere near that far.

I engaged the set-up file and an initial part of that set-up is entry of the serial number.  When the serial number, that I have, was unaccepted, I could only exit that process.  So without installation, I did not actually run the software.