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api-ms-win-crt-heap-l1-1-0.dll missing warning. Program still not working after installation

New Here ,
Jan 24, 2019 Jan 24, 2019

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Hello,

I tried to install Adobe Creative Cloud on my 64-bit Windows 8.1 computer after formatting it. After my first installation, the program didn't work and gave the "api-ms-win-crt-heap-l1-1-0.dll missing" warning. I went online and downloaded the .dll file in System32 folder. I removed the program, cleaned the temp files and reinstalled. But the program is still crashing and giving the same warning. Any suggestions?

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correct answers 1 Correct answer

Community Expert , Jan 24, 2019 Jan 24, 2019

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Community Expert ,
Jan 24, 2019 Jan 24, 2019

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Do you have download only the DLL or installed the appropriate update?

Please take a look here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Jan 24, 2019 Jan 24, 2019

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I have tried to follow the directions and download the update. But it says the  execution file is already being used.

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Community Expert ,
Jan 24, 2019 Jan 24, 2019

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I've found some threads in the Adobe forum. Please check.

error api-ms-win-crt-convert-l1-1-0-dll

I SOLVED the dreaded api-ms-win-crt-runtime-l1-1-0-dll when trying to run photoshop.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Jan 28, 2019 Jan 28, 2019

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Thank you for the help. It turns out I haven't set up the dll file according to a 64 bit system. It works fine now.

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