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sandros76730786
Participant
Mar 4, 2018 7:51 PM UTC
Answered

Avira Antivirus detects spy software inside Adobe Creative Cloud

Because Adobe has no E-Mail support and only a weekday support (Sorry!!!) I add my problem here.

Today the Adobe Creative Cloud tries to add something which my Avira Antivirus "does" not like:

Anybody else has this problem?

thx and best greetings

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JohanKCorrect answer
Participant
Mar 7, 2018 6:04 AM UTC

Cheers,

Just got a response from Avira:

Here is the response from our detection team:

"The present file is falsely detected by Avira as

TR/AD.Socelars.pjrjp.

This is a false positive detection, which will be fixed with one of the next

updates from Avira. With this update, the file should not be detected anymore. "

Please keep the AV up-dated and let me know when the issue was fixed on your

side.

Since it messed up my default printer I blocked Adobe Cloud from startup, that fixed the problem in the short run. I will turn it back on over the weekend, hopefully it will have been fixed by then.

/J

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6 replies

renévd
Participant
Mar 5, 2018 10:08 AM UTC

Same problem here today. I leave it awaiting a solution in quarataine.

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renévd
Participant
Mar 5, 2018 10:20 AM UTC

I have asked adobe for reaction / solution. I will place their answer here

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JohanKCorrect answer
Participant
Mar 7, 2018 6:04 AM UTC

Cheers,

Just got a response from Avira:

Here is the response from our detection team:

"The present file is falsely detected by Avira as

TR/AD.Socelars.pjrjp.

This is a false positive detection, which will be fixed with one of the next

updates from Avira. With this update, the file should not be detected anymore. "

Please keep the AV up-dated and let me know when the issue was fixed on your

side.

Since it messed up my default printer I blocked Adobe Cloud from startup, that fixed the problem in the short run. I will turn it back on over the weekend, hopefully it will have been fixed by then.

/J

Translate
Xalonca
Participant
Mar 5, 2018 9:07 AM UTC

I Had the same problem since Yesterday 4/3/2018

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JohanK
Participant
Mar 5, 2018 9:27 AM UTC

Yepp, this happens to me since this morning too. If I allow Avira to remove the file \adobeTemp\...\CoresyncCustomHook.exe then I can't select default printer anymore and a few other weridities.

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