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blank Adobe Software License Agreement Window

Community Beginner ,
Jan 15, 2015 Jan 15, 2015

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I uninstalled an early version of Acrobat Pro. I then installed, through the Creative Cloud app, the Newest version of Acrobat Pro XI. The installation process generated an error so I clicked on "retry" It appeared to be successful. However upon launching the Acrobat software I get an adobe Sofware License Agreement window that is blank except for the bottom of the window: Clicking on "Accept" does nothing. Clicking on "Quit" quits.

I have tried to uninstall this app through the Creative cloud app but "Uninstall" is greyed out. the app has a green check by the Adobe Acrobat XI app.

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correct answers 1 Correct answer

Community Beginner , Jan 16, 2015 Jan 16, 2015

Thanks Mylenium.

I found the solution that worked, but it was here:

Solution 1: Sign out of the Creative Cloud application

  1. On the EULA, click Quit.
  2. Launch the Adobe Creative Cloud application.
  3. Sign out of the application. For information, see Sign out, Sign in | Creative Cloud desktop app.
  4. Launch Acrobat and accept the EULA.
  5. When prompted, click License This Software and sign in with your Creative Cloud subscription.

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LEGEND ,
Jan 16, 2015 Jan 16, 2015

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Community Beginner ,
Jan 16, 2015 Jan 16, 2015

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Thanks Mylenium.

I found the solution that worked, but it was here:

Solution 1: Sign out of the Creative Cloud application

  1. On the EULA, click Quit.
  2. Launch the Adobe Creative Cloud application.
  3. Sign out of the application. For information, see Sign out, Sign in | Creative Cloud desktop app.
  4. Launch Acrobat and accept the EULA.
  5. When prompted, click License This Software and sign in with your Creative Cloud subscription.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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