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Participant
January 1, 2021
Question

Can't deactivate old installations

  • January 1, 2021
  • 1 reply
  • 181 views

I have licenses for Photoshop and Premier Elements. Both were installed on two PC's that I no longer own, but I never deactivated them before getting rid of the machines. I tried to follow the Adobe FAQ's, but my online account shows no options for deactivating products. With no possibility of deactivating, I cannot reinstall on my current machines, and thus can't use my licenses. Any advice would be appreciated.

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1 reply

Peru Bob
Community Expert
Community Expert
January 1, 2021

Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...