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T
tobidyck
Participating Frequently
December 25, 2012
Question

Can't install Application Manager 6.2

  • December 25, 2012
  • 2 replies
  • 4219 views

Can't install Application Manager 6.2 ("Installer failed to initialize")

Tryed patch as well as quiet installation- both dont work.

Also tryed new download of file and installation under differnt user name -- same problem.

Installed Adobe Support Advisor, but only get: cpsid_84344r3: Application manager needed!

Token: 40-24448-043323122012

Requesting imeediate help,

Thank You

CS6 on Win7

This topic has been closed for replies.

2 replies

B
Billygunn111
Participating Frequently
January 17, 2013

I am also experiencing issues with this exact same problem.  It all started when I was having issues with my Creative Cloud Connection and I had to try stuff with the OOBE folder to fix.  Now my AAM is broken 'Failed to initialize'  I have been through every step with support to try and fix it, but I cant get my AAM to work.  Let me know if you find a solution.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 25, 2012

Have you tried the steps listed in Error "Adobe Application Manager is needed" | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-application-manager-needed-cs5.html?

T
tobidyckAuthor
Participating Frequently
December 26, 2012

Thanks for the quick answer.

Yes I tried the solutions listed. Installing The AAM is not working (thats what I did in the first place trying to first install the Application Manager)

I did the steps decribed under solution 2 and the output of the command was "2", which lead me to the last solution.

I tried the last solution (silent installation) and ran the Application Manager setup.exe silently, but nothing happens. I am asked to give my admin password but then nothing happens.

Or am I supposed to reinstall the whole CS6 silently? (It is working its just that I don't get any updates)

Thank you

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 26, 2012

Did you enter the admin password and then hit return?  This often causes confusion when working with the terminal.

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