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N
Nolda
Participating Frequently
October 28, 2016
Question

Can't install CS5.5 Master collection - doesn't recognized original serial number

  • October 28, 2016
  • 2 replies
  • 1066 views

Hi, I bought CS5.5 Master collection and I have original serial number but I can't install it?

What to do and who can I contact for help?

Thnx

This topic has been closed for replies.

2 replies

K
kghastings
Participant
October 28, 2016

I have exact same issue.  I own a copy of CS5.5 Master Collection.  I am trying to install just Acrobat X Pro on my new PC (64-bit with Windows 7 Professional) and I get an error message that says 'Invalid Serial Number' when I enter the Serial Number I have. 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 28, 2016

Use the chat option here to ask for you activations to be reset:

Contact Customer Care

Ned Murphy
Ned Murphy
Legend
October 28, 2016

Wjat do yoi mean activation can be reset?


If you had this suite installed previously but never deactivated it, it could be a case where you need to have your activations reset, though nothing you have shown so far indicates that is the case.  Still, if you have no other installation on another machine then it cannot hurt to contact Adobe Support thru chat and ask them to reset your activations.  That way you are sure to have the two activations you are allowed available to you.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 28, 2016

Where did you purchase it from?

When was it purchased?

What operating system?

What are your computer specs?

Have you installed it in the past?

N
NoldaAuthor
Participating Frequently
October 28, 2016

I bought it from one German company who bought it from Adobe

I bought it before two or three years

Windows 64 bit

PC is strong enough

I tried to install it but not succeeded

Ned Murphy
Ned Murphy
Legend
October 28, 2016

Windows 7, 8, or 10?

If it is 10 that could explain the issue.  The software is too old for the system.

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