Can't open any Adobe CC programs with Windows 10.

Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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I have recently upgraded to Windows 10. For some reason, after a few weeks, I now cannot open any Adobe CC files ie Photoshop, Lightroom, Bridge, CCloud. When I click on desktop Icons, nothing happens. I have tried opening exe files as administrator, and again, nothing. 

I am tempted to uninstall & re install, but not sure if this will resolve issue.. or if in- fact I can.

Hope you can help out!

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Adobe Community Professional , Oct 29, 2015 Oct 29, 2015
Sure thing , looks like Operating System's  System Files issue to me..Note : Just in case , if you are going for Re-formatting PC Operating System as Fresh Installation , before that you may try complete removal and reinstall process of Adobe apps and its associated folders.Steps :End all Adobe related processes from Task Manager,Run Adobe Cleaner tool and select Clean all option ..Enable Hidden Files and Folders view.Step 1)You need to delete Adobe folders from below 5 locations  or rename it t...

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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Try compatibility troubleshooter once .

Disable Third party plugins and try to launch,.

Adobe Photoshop plug-ins troubleshooting

Example :

Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”

 

  Skip loading dialog box  

 

    

    

Click Yes to skip loading optional and third-party plug-ins.

Still same ??

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Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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No luck..still nothing

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Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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I have no plugins in the Generator folder

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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Also check whether the Graphics card driver is up to date or not .

If not update it .

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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Chances are there that, there might be issue with System files during up-gradation of OS.

Run SFC Scan command once and then try to launch CC apps and check.

https://support.microsoft.com/en-in/kb/929833

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Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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Command Prompt.JPG

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Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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looks like I have more issues than just Adobe! I may have corrupted my O/S .. so will do a bit of investigation and will get back to you if I still cant open anything. Thanks.

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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If you wish you can try with Advanced Start up :

http://windows.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode#1TC=windows-...

Try launching CC apps from Safemode once.

Still same?? You can try repairing computer.

Also , you may try launching CC apps from Hidden Admin account.

Additional Tips :

Make sure Windows Installer and Windows Module Installer services are Started and set to manual as Start up type.

Run chkdsk.exe command in command prompt and then try to run SFCScan command again.

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Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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Looks like it may be a repair job.. nothing happens in Safe Mode. Is is worth re installing the applications?

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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You can try it ..

However , as mentioned earlier , enable and login to Hidden Admin account once and run SFC Scan and then try to launch the Apps and check.

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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Enable built in Hidden Administrator account and login to same .

Then launch  Adobe Premiere pro cc app and check.

Steps to Enable Hidden Admin account on WIndows 8/ 8.1 computers : 


" For Windows 10 , type in Cmd  in the search box on Task Bar."  right  click on it and select Run as Administrator.

start.jpg

Windows 8.1 : Click on Start button and go to Windows Tiles menu .

For Windows 8 , simply press Windows key ( located between Ctrl and Alt buttons) to go to Windows Start tiles menu.

Type as CMD , it will list Command Prompt option in the searhch results.

Important : Right click on " Command Prompt"   option and select " Run as Administrator"  option .


cmdwin8.png

It will open Command Prompt window in elevated mode.

Step 2)

Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.

net user administrator /active:yes

484x211ximage7.png.pagespeed.ic.UL9DEePAvt.png

You should see a message that the command completed successfully.

Step 3)

Restart the computer and login to user account named " Administrator"  .

hidadminlogin8.jpg

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Community Beginner ,
Oct 29, 2015 Oct 29, 2015

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Running as Administrator.. ran the scannow command -- again stops at 2% saying cant continue. ,,:(

Gonna throw it in for tonight.. will drop it off to the repair guys up the road in the morning.. Will let you know if they find anything..

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Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

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Sure thing , looks like Operating System's  System Files issue to me..

Note :

Just in case , if you are going for Re-formatting PC Operating System as Fresh Installation , before that you may try complete removal and reinstall process of Adobe apps and its associated folders.

Steps :

End all Adobe related processes from Task Manager,

Run Adobe Cleaner tool and select Clean all option ..

Enable Hidden Files and Folders view.

Step 1)

You need to delete Adobe folders from below 5 locations  or rename it to Adobe-old.

  • C: > ProgramData> Adobe

  • C: > Program Files > Adobe.

  • C: > Program Files(X86) > Adobe.

  • C: > Program Files > Common Files >  Adobe.

  • C: > Program Files(X86) > Common Files >  Adobe.

Step 2)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

It will open Appdata folder .

You need to delete Adobe folders from below 3 locations  or rename it to Adobe-old.

Appdata> Local > Adobe.

Appdata > Locallow >Adobe.

Appdata > Roaming > Adobe.

Step 3 :

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Then install one of CC 2015 app and check.

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Community Beginner ,
Oct 31, 2015 Oct 31, 2015

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Good morning... I have done all of the above.. I have downloaded CC however I cannot sign it.. when I do sign in from the CC login screen with my email & password, it pops up with message, 'Creative Cloud is Restarting' and nothings happens.

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Community Beginner ,
Nov 05, 2015 Nov 05, 2015

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Finally re loaded Win 10.. it was corrupt.. just reloaded CC , Photoshop, Bridge  & Lightroom. Fingers crossed all ok!

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New Here ,
Jun 22, 2021 Jun 22, 2021

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I have a problem with all adobe software ,I am trying to but within two min it was freezes 

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New Here ,
Jun 22, 2021 Jun 22, 2021

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can you tell me what was the problem 

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