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Pixelliste
Known Participant
September 23, 2013
Answered

Can't sign in to Creative Cloud Desktop application...

  • September 23, 2013
  • 5 replies
  • 54594 views

Since a couple of days, I can't sign in to my CC desktop application. It opens, I enter my info, and then, I have a error message from the server that appears for a fraction of a second and disapears. After that, it turns and turns without having access to Home, only to Apps, Files, Fonts and Behance (see image). I know there is an update for Lightroom, but I can't update it... it says it is up to date, but I have version 5.0... It stays stuck and can't seem to be able to connect. I did some updates about a week ago and it was working fine. Didn't install any new softwares or changed anything on my computer.

Also, before, it logged my automatically... now, I have to enter my email address and password. If I go on the Website, everything works fine.

What's happening????

    This topic has been closed for replies.
    Correct answer

    The simplest method is to delete the opm.db file, reboot, and start Creative Cloud again.

    The file is here:

    C:\Users\your user name\AppData\Local\Adobe\OOBE

    5 replies

    A
    Anonymous
    Correct answer
    June 5, 2018

    The simplest method is to delete the opm.db file, reboot, and start Creative Cloud again.

    The file is here:

    C:\Users\your user name\AppData\Local\Adobe\OOBE

    the_dudes
    the_dudes
    Inspiring
    November 29, 2017

    For Windows users, the OOBE folder is here: C:\Users\[your-username]\AppData\Local\Adobe\OOBE

    It was actually enough for me to rename/delete the file "opm.db" and not the entire folder.

    The CC desktop app successfully connected after this upon relaunch.

    A
    Anonymous
    June 5, 2018

    Perfect.

    zololay
    zololay
    Participant
    July 24, 2014

    It show me that after I signed in

    zololay
    zololay
    Participant
    July 24, 2014

    OMG this link solve me problem
    One of our Team users cannot sign into CC desktop app on OS X 10.8.5

    P
    PixellisteAuthor
    Known Participant
    March 31, 2014

    The problem is still happening... Almost every couple of days I have to change the OOBE folder to OOBE.old so the CC desktop application can log... It seems this problem is going on for a long time even if you updated the CC Desktop Application...

    I am on a Mac with OS 10.9.2 installed.

    This is what I see every couple of days... It turns and turns and turns and turns...

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    September 23, 2013

    Hi Pixelliste,


    Please try renaming OOBE Folder to OOBE.old from this location. Once done please launch Creative Cloud Desktop app and login.

    ~/Library/Application Support/Adobe

    Please let us know whether it fixes your issue or not.

    regards,

    Abhijit

    P
    PixellisteAuthor
    Known Participant
    September 23, 2013

    Hello Abhijit

    Thank you for your help. I did try to rename the folder like you suggested and it didn't resolved the issue.

    What should I do next?

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    September 23, 2013

    Hi Pixelliste,

    Would it be ok If I take Remote sharing of your Machine so I can see what could be the reason of this issue.

    regards,

    Abhijit

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