CC was installed on a brand new Mac Air. I am now using Sierra IOS system. I did not know you can't put folders in trash, but i did and emptied trash. I spent 2 hrs with Apple on the phone, reinstalled the new IOS system and when I go to the CC icon, it says I don't have any files to uninstall. HOWEVER, when I go to my activity monitor, CC is using MOST of the energy on my computer draining my battery. Please help!
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
use the desktop app to install your cc programs/trials
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