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sizzlebiscuits
sizzlebiscuits
Participant
October 10, 2016
Answered

Can't uninstall Creative Cloud (or any of its programs)

  • October 10, 2016
  • 1 reply
  • 2043 views

Okay so to begin with you need to know the creative cloud desktop app has never worked propelry for me.
I got CC whilst at university and the first day I installed CC, installed Illustrator, InDesign, etc and everything was fine but once I turned my PC on the next day CC only offered the option of "install" any of these programs.
So whenever I needed to run them I had to launch from elsehwere on my pc and sometimes do a quick fix before hand with adobe application manager (I think this is what its called?).

Anyway I no longer have CC because I finished my course and I'm trying to clean up my PC and uninstall these programs I can't use. But I can't

I've run the CC cleaner tool, I've tried through Control Panel and I've tried just straight up deleting the folders. Nothing is getting rid of them.

When I search my hard drive for "adobe" I  get 1227 items show up and so many of these were created today things are just getting worse.

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Sizzlebiscuits,

Thanks for the details, would request you for follow the steps mentioned on this link:Creative Cloud Wont install to Windows  to completely remove Adobe Creative Cloud applications from your machine.

Let me know in case you need further assistance with this.

Thanks.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
October 11, 2016

Hi Sizzlebiscuits,

Could you please share the OS version that you are using, so that we may assist you appropriately? I would also like to know which folders have your tried to delete manually.

As you have mentioned, you have already tried to use cleaner tool. I would like to know if you have uninstalled all the applications before using Control Panel and do you have any Creative Suite installed on your machine, like CS6?

Thanks.

sizzlebiscuits
sizzlebiscuitsAuthor
Participant
October 11, 2016

I'm on Windows 7 Home Premium.
I never had the creative cloud desktop app because it kept breaking for me so I reinstalled it to try to see if I could press uninstall through that but it only had "try" as an option. so I just had to try it via Cpntrol Panel.

No I don't have any thing else installed, or at least I shouldn't because its only Creative Cloud I've used.

I just tried searchign adobe and deleting ones that related to photoshop, illustrator or indesign as thats what I had installed.

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
October 11, 2016

Hi Sizzlebiscuits,

Thanks for the details, would request you for follow the steps mentioned on this link:Creative Cloud Wont install to Windows  to completely remove Adobe Creative Cloud applications from your machine.

Let me know in case you need further assistance with this.

Thanks.

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