Participant

Question

Can't uninstall Photoshop CC without uninstalling PS CC 2014

Forum|Forum|11 years ago
June 21, 2014
5 replies
20109 views

When I go to uninstall PS CC the uninstall wizard from adobe also checks PS CC 2014 to be uninstalled. And there doesn't seem to be a way to uninstall just the older version. Is anyone else having this issue?

This topic has been closed for replies.

sudheerr53364056

Participant

Uninstall the Adobe Creative Cloud desktop application

THIS Helped me!!! to uninstall CC app

hope it HELPS.

A

Anonymous

It would be a good idea if Adobe would admit the problem. Of course it will be corrected in the next update. But we just have to put up with the older version sitting there like a version of QuarkXPress sitting next to InDesign just for nostalgic reasons and we can call it ART. Oh NO.... I want a clean PC...What!!! your not a collector? Adobe should release their own operating system if they can not work out a Windows problem. Apple is not the basis of life. I have nothing to do with Apple in any form.... I think that's the problem a bias of Abode and Apple. Apple is really an overpriced TOY in comparison to PC machines and operating systems. But try and tell that to Apple disciples its a religious or political obsession of some kind of which there is no cure. I hope the epidemic will not spread... Kill it quick kids before it bits you.

When you sell your PC you can sell it as containing multiple versions of CC as a selling point to some poor kid on eBay. Oh dear must shut up now. Have a nice day with all your versions of CC, CC 2014, CC 2015. CC2016 etc.... This could help the Hard Drive industry with extra sales.

Hey... a new program to delete old versions of CC CC CC CC CC

2753Productions

Participant

Well, I guess we are not going to get an answer to this?

greyorangestudios

Participating Frequently

I must say I'm very disappointed by Adobe on this issue. If there is an issue with the software at least let us know you're working on it. Or provide a workaround. But don't just leave us all in the dark. Perhaps we can escalate the issue?

I haven't been in the conversation because my issue is actually fixed. Though I don't think anyone here will like my solution. I had a Windows registry error that caused all my internet ports to close, and therefore I had no internet. This issue was totally, completely, 100% separate from the CC 2014 issue, so don't worry. Well in the process of fixing my internet issue, I had to wipe my C drive.

But don't worry, my C drive is a small SSD, so it doesn't contain any of my files (except my FONTS! ). So since all my "installed" programs were no longer in the fresh registry, I had to reinstall the entire CC suite. And, thankfully, it allowed me to install ONLY the 2014 versions of everything. So now I'm back up and running with the full suite, no issues.

BUT! While trying to fix my mouse to auto profile switch in programs like Photoshop I ran into an issue. I couldn't get the mouse to recognize when Photoshop was in focus, and therefore it wouldn't switch my button profiles automatically. This had me scratching my head for a few days because it worked in my other Adobe programs and in games. And during this process I discovered that Photoshop CC 2014 and Lightroom 5.5 are installed into a directory different than the one specified during installation. All my programs are stored on my main drive, E. Because my SSD is small, I keep as many programs off of C as possible. Now I do have a Photoshop CC 2014 installed on my E drive (E:\Adobe CC\Photoshop CC 2014\Photoshop.exe) but that wasn't the path the program was running from. I discovered its actual location is C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe. This was the reason for my mouse not working, so perhaps it has something to do with the installation issue? The uninstaller may be looking in a default directory, or it may be looking at the directory requested during install. It appears to me that the full program is present in both directories.

So, to those having an uninstall issue, is your Photoshop installed in the default directory that the installer came up with or did you give it a custom installation? And maybe Adobe can answer why I have a Photoshop installed on my C drive when I specifically asked it not to!

If Adobe won't help us, we'll help ourselves.

L

lgholm

Participant

Dear all

I have been haunted by the same (the initial) problem, and exactly as all you guys and girls are, I was annoyed by the problem.

My problem was (just to sum up the problem) that, in the Control panel, choosing to remove a program (using a Danish win7) gave me two options

Removing Adobe Photoshop CC

OR
Removing Adobe Photoshop CC 2014.

As my wish was to remove the CC version I double-clicked that option.

I was then presented to a dialogue box showing both versions, and removing the checkmark in either one of these removed both checkmarks.

There is nothing new in all of this description. It has been well described in more entries in this forum.

I thought: Why not remove both of them and then reinstall the 2014 version? So I did. It took about 3 minutes until I received a confirmation that the process had been carried out successfully.

I had another look into the Control panel to see if it had been removed, and you know what THE CC VERSION WAS GONE BUT THE CC 2014 WAS STILL THERE, AND IT IS FUNCTIONAL!!

This is of course a malfunction in the de-installation procedure, but it did the trick.

Bests

Leif

Arpit Kapoor

Community Manager

thefoodjunky, we have separate individual uninstallers for both CC & CC 2014 apps.

You can uninstall them by running their native uninstallers found at the below locations:

Mac : Applications > Utilities > Adobe Installers >

Win : Control Panel > Add/Remove Features

greyorangestudios, Hope that answers your question as well. Also, once you uninstall the CC apps, you will be able to change the default "Open with" program to CC 2014.

Let me know in case you guys still face any issues.

Regards

~ Arpit

greyorangestudios

Participating Frequently

As I said in my first message, when I go to my control panel > Programs it only shows the CC 2014 version for each program. It was literally the first thing I tried

greyorangestudios

Participating Frequently

I'm having the same issue with the majority of the CC suite. I am using Windows 7 x64

I can confirm that my Adobe CC folder (where all the programs are kept) does have 2 folders for every program, a CC version and a CC 2014 version. And both of those folders have data in them, so its taking up about 7GB more than it should. But when I go to my control panel > Programs it only shows the CC 2014 version for each program. I've also seen a few articles saying not to delete old versions of the CC programs by just deleting their folders.

I'm also unable to change my default "Open with" program to PS CC 2014. Every time I try, it assigns it to the old PS CC. And yes, I am sure I am pointing it at the correct folder.

Any help?

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