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aniquea57013787
Participant
June 29, 2019
Answered

can't upgrade my plan

  • June 29, 2019
  • 1 reply
  • 729 views

Hello all,

Currently i'm using the free version, but i want to upgrade to photography.

I did have an student version till last February.

Now when i want to upgrade i get a message stating; You already have the photographymembership (20GB) as part of your Creative Cloud All Apps Membership (Annual Membership, Monthly Payment).

So now i have the free version but can't upgrade.

did someone else had the same problem?

Or am i doing something wrong?

Can anyone advise what I should do.

This topic has been closed for replies.
Correct answer kglad

you should check your account to see what you have because that message indicates it is not a trial subscription.

to check your account use your adobe id here, https://accounts.adobe.com

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 29, 2019

you should check your account to see what you have because that message indicates it is not a trial subscription.

to check your account use your adobe id here, https://accounts.adobe.com

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