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Participant
February 19, 2018
Answered

cannot download purchased Lightroom cc

  • February 19, 2018
  • 1 reply
  • 663 views

i used Lightroom trial version before but after purchased , it said my computer cannot meet system requirements.

Why I can use trial version but cannot use purchased version ?

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Wing%20lunc43795905,

    As you have mentioned you are getting an error that your computer doesn't meet the minimum system requirements to run the latest Lightroom CC, please let us the know your computer's operating system and its version.

    There are two versions of Lightroom, one is Lightroom CC and the other is Lightroom Classic CC. You get access to both these apps with your subscription.

    You may review the system requirements for these below, and download the the one which is compatible with your machine:

    Adobe Photoshop Lightroom CC system requirements

    Lightroom Classic CC system requirements

    Let us know if this helps.

    1 reply

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    February 19, 2018

    Hi Wing%20lunc43795905,

    As you have mentioned you are getting an error that your computer doesn't meet the minimum system requirements to run the latest Lightroom CC, please let us the know your computer's operating system and its version.

    There are two versions of Lightroom, one is Lightroom CC and the other is Lightroom Classic CC. You get access to both these apps with your subscription.

    You may review the system requirements for these below, and download the the one which is compatible with your machine:

    Adobe Photoshop Lightroom CC system requirements

    Lightroom Classic CC system requirements

    Let us know if this helps.

    Participant
    February 19, 2018

    thank you for your reply,  but I don't understand why I can use trial version but cannot use purchased version ?

    Bani Verma
    Community Manager
    Community Manager
    February 19, 2018

    Can you please share the version of Lightroom trial installed on your machine with us, also let us the know your computer's operating system and its version.

    You can check the version of Lightroom by going to " help> system info " (share the complete detail with us).