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frankk73767373
Participant
November 13, 2017
Answered

Cannot install - Fix for error code 72?

  • November 13, 2017
  • 1 reply
  • 3997 views

Hi,

I was directed to uninstall and reinstall by the forum to resolve an issue with Illustrator CC suddenly not opening. Now I cannot get it to install, and continuously get Error Code 72. I've tried what other forums suggest, including 'Run as administrator' and disabling firewalls and security. Can someone please help me get past this so I can install Illustrator CC again? Thanks

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Correct answer kglad

hi,

start here, Error code 42 or 72 when installing Adobe Creative Cloud

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 13, 2017

hi,

start here, Error code 42 or 72 when installing Adobe Creative Cloud

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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