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pchy
Participant
September 23, 2014
Question

Creative Cloud App just showing blank white box! Cannot install Photoshop

  • September 23, 2014
  • 1 reply
  • 2934 views

I'm trying to install a Photoshop trial - have followed instructions to install the CC app. The icon appears on my desktop and a Creative Cloud folder appears in my Explorer folder but when I click on the CC app, all I see is a white box.

Occasionally, I have managed to get list of apps to show - but when I click on the "Try" button next to Photoshop, again it goes to a blank white box. Can't do anything! No spinning icon showing that something is loading - just blank white.

Very frustrating. Just want to download the trial so I can decide if I want to buy. Am on Windows 8 (64 bit). Have tried uninstalling and re-installing using a different browser (Firefox & Chrome) but still same result.

Please help!!

Thank you,

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 23, 2014

Pchy please see App doesn’t open | Progress wheel spins continually for information on how to resolve your current error.

P
pchyAuthor
Participant
September 24, 2014

Hi Jeff,

Thanks for your response. I have followed all the instructions on the page you gave, going through each step in turn, including the last one of deleting all the items on the OOBE folder.

But it has still not resolved the issue.   I get as far as the list of Apps coming up but when I click on the "Try" button next to Photoshop, the whole app box just becomes a blank white box again and nothing happens, no matter how long I wait.

It's so frustrating - I just want to download the software so I can try it! I was really keen to sign up but now it makes me nervous to buy CC because is this an indication of how the software is going to be every time I want to launch it? I've spent hours now just trying to download a trial version - I can't go through this every time I want to use my photo editor!

Sorry - I know it's not your fault but I'm just feeling incredibly frustrated. It seems mad to have a subscription service which is so full of connectivity issues & bugs.

Thanks again for your help. Could you please suggest something else I can do?

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