Participant

Answered

creative cloud hangs at 42%

Forum|Forum|11 years ago
March 27, 2014
9 replies
110334 views

I am downloading Indesign using creative cloud on my mac book pro and it repeatedly hangs at 42% - what are my options?

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Correct answer tony-tiddles

SOLUTION!!! So easy. was hanging at 42% - tried numerous times.

1) Log out of CC

2) Close all CC applications eg Photoshop, Illustrator etc.

3) Reopen CC

4) Begin Download again

T

tony-tiddles

Participant

Follow the instructions guys. if you do it step by step you should be fine

1) Log out of CC

2) Close all CC applications eg Photoshop, Illustrator etc.

3) Reopen CC

4) Begin Download again

T

tony-tiddles

Participant

make sure between 3 and 4 you log in obviously

T

tony-tiddlesCorrect answer

Participant

SOLUTION!!! So easy. was hanging at 42% - tried numerous times.

1) Log out of CC

2) Close all CC applications eg Photoshop, Illustrator etc.

3) Reopen CC

4) Begin Download again

J

justinacerra

Participant

This worked for me! Thank you so much, you've saved me from so much frustration.

M

marconi50

Participant

Same thing happened to me with Lightroom download. What worked for me was to uninstall everything including Creative Cloud. Restarted the computer. Then temporarily disabled antivirus. Downloaded Creative Cloud from adobe. Before installing Lightroom again I exited browser as others have suggested. It hung at 42% for a while but I walked away and it finally installed correctly.

divemasterza

Participant

The solution that work for me (OSX) if the install process is hanging typically at 42%:

Do not quit Creative Cloud
Go to finder and Shift+cmd+g to open folder and type /tmp
Locate inside tmp the folder container the .dmg file (easier if you sort the view by time created)
Copy the dmg file to another location (desktop ..)
Quit Creative Cloud now
Open the .dmg and launch installer

This way you will not have to re-download the whole installer

C

Cheerful_Star98A1

Participant

Thanks...

T

Token_Ron

Participant

for what it's worth, I got this error when the Creative Cloud app was not launched by an administrative user.

rkdf

Inspiring

I have that same problem and have tried EVERYTHING I could find out there and still the same. Donwloads stall at 42%. Actually it's the installation that stalls. It seems to download correctly but when it starts the install is stops at 42%. The only thing I have not tried is CC cleaner full uninstall of everything and reinstalling everything. If I was sure this would work then i'd be on it but something tells me I might get in trouble.

Also peculiar is that I have some CC2014 installed that are not being recognized. I made sure the perf language was set to English North America as I had read others had the same problem and found that solution. I'm not sure of the 2 are related, in any case, i'm paying for software I can't install which is not great.

Jeffrey_A_Wright

Community Manager

Rkdf what error messages are you able to discover within the installation log files? Please see Romit's response in message #1 on how to review and interpret the installation log files.

J

jhtmk

Participant

I just had the same problem with latest Illustrator hanging at 42% I quit CC and tried again. Second time around at 42% it paused and prompted me to quit Photoshop, this failed to show up the first time.

I recommend to others who experiences this to first double check you don't have any other CC apps running that may interfere.

A

April Clark

Participant

After successfully installing Photoshop CC (2014) on a brand new MacBook Pro with Mavericks, the install of Illustrator CC (2014) stopped at 42%. I restarted the computer and the Creative Cloud app. Now InDesign CC (2014) is stuck at 42%. I have no other applications open. Is there any new advice about this problem for the (2014) version of Creative Cloud?

C

Charles ET Smith

Participant

Had the same problem but got around it.

Quitted the download, and started it again from scratch. Second time it worked after making sure nothing else was running especially web browser. I am running Mac OSX10.9.3 (latest) on brand new MacBook Pro w 16Gb Mem.

F

fancyawriter

Participant

I'm having the same issue on my Intel MacBook (late 2007) with OSX Lion and 4gb of RAM. I've tried installing both InDesign and InCopy and both get stuck at 42%. I've tried uninstalling CC but that didn't work. I haven't found Adobe's FAQs helpful. Any solutions?