Skip to main content
S
StephenCaissie
Participating Frequently
February 18, 2015
Answered

Creative Cloud Installer won't install.

  • February 18, 2015
  • 2 replies
  • 10003 views

I've got a subscription to Photoshop CC and noticed that it doesn't appear to be up-to-date. I go to the Adobe website, to the downloads section, to see about manually downloading the latest version, but instead of getting a link to download Photoshop, it gives me a link to download the Creative Cloud installer. Fine. I download the package, open the disk image and run the installer. It begins downloading the Creative Cloud desktop application (which I apparently don't already have), getting about halfway through the progress bar before disappearing without a trace. I've since tried following the instructions for manually uninstalling Photoshop by running the uninstaller in the Utilities folder. It tells me that it needs to download the Creative Cloud installer, and I'm back to square one.

I'm on a mid-2009 Macbook Pro running OS/X 10.9.5. Is there anything I might have missed?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Here are the screen grabs:

1. Downloading the CC installer package. No problems there.

2. Running the CC installer package. So far so good.

3. After about 2 minutes, the progress bar gets to about the halfway point.

4. Then it just vanishes into thin air. No error code, no warning, nothing. Just BOOP! and it's gone.

And everything else I try to do leads me back to this. If I try to uninstall Photoshop manually, it tells me that it's missing the Creative Cloud application and so I'm back to here.


Stephen the only other suggestion I would have then would be to review the download logs for any specific errors. You can find details on how to locate the download logs at Error downloading and installing Creative Cloud application.

You may also want to check for an installation log but I do not believe you are able to get that far in the process.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC.  You are welcome to post any specific errors you discover in either log to this discussion.  If you can identify which log file it came from it can help with the interpretation process.

Finally can you confirm you completed all of the steps listed in Error "Failed to Install" Creative Cloud Desktop application?  It has resolved similar behavior for other individuals in the past.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 18, 2015

StephenCaissie have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

You can find additional details regarding the installation process for the Adobe Creative applications, included with your membership, at Creative Cloud Help | Install, update, or uninstall apps.

S
StephenCaissieAuthor
Participating Frequently
February 19, 2015

I've tried. It just keeps going around in circles. It won't let me uninstall Photoshop CC without first downloading the Creative Cloud installer.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 19, 2015

Stephen it sounds like you are trying to begin the installation process through your web browser which is blocking the AAMdetect plug-in.  Please begin the installation process using the Creative Cloud Desktop application.  You can find additional details regarding the installation process at https://helpx.adobe.com/creative-cloud/help/install-apps.html.

jomarielawrence
Community Manager
jomarielawrenceCommunity Manager
Community Manager
February 18, 2015

Hello Stephen,

I've moved your question to the Creative Cloud Download and Install Forum where they can help you-

Creative Cloud Download & Install

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices