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damiena27003086
Inspiring
July 2, 2015
Answered

Creative cloud stops downloading

  • July 2, 2015
  • 2 replies
  • 4095 views

I have tried numerous times to install creative cloud on my laptop. It used to work but had to reinstall win 7 due to problems with computer.

Have looked on other dicussions and nothing. Suggests I install Adobe Manager but that has apparently been discontinued.

It works fine on my desktop but just stops when i download on laptop.

Using Window 7 with SP1.

error message is:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: CreativeCloudSet-Up (1).exe

  Application Version: 3.1.0.108

  Application Timestamp: 5577c641

  Fault Module Name: AdobePIM.dll

  Fault Module Version: 3.1.1.110

  Fault Module Timestamp: 557c5a7e

  Exception Code: c0000005

  Exception Offset: 00013e89

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 2057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

None of the above means any thing to me.

I just want to get on with using Photoshop CC on my laptop!!

Damien

This topic has been closed for replies.
Correct answer damiena27003086

Sure.

You can keep older versions and try .

only as final option , if we needed to perform complete removal , we can go for that.

But there are several steps to resolve the issue , it will be unnecessary to remove older version apps.


Finally downloaded Photoshop CC to my laptop.

Decided to restore the computer to 'factory condition' as it was taking such a long time to figure out why it would not install (over 2 weeks since I started!! - see above).

Did not work first time as Adobe Application Manager stopped working.


Then updated Microsoft Windows 7 and followed the instructions set out on 11 July above.

After downloading Application Manger (second time luck) put Adobe Creative Cloud app directly in the C: drive and then it worked


As a shareholder in Adobe it is to be hoped that installing Photshop etc will be made easier.

Have installed Dreamweaver CS5, which I had downloaded earlier, without any problem. Realise that Photoshop CC is an online version but it must be possible to avoid the issues I (and I see many others) have experienced??

2 replies

M
Miss Tahitianflower
Participant
February 15, 2017

After cleaning renaming and all that other crap what finally worked for me is I deleted both of oode folders  Simple fix to "Creative cloud desktop failed to install" error -SOLVED  then restarted in safe mode and installed creative cloud there. It worked.

Also had to uninstall the programs from cloud and reinstall but you may not have to.

Only took 24 hours to figure it out! 

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
July 2, 2015

Damien, please remove remains of Creative Cloud and try to install it.

Here is what you can try:

1. Remove Creative Cloud app -

2. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

D
damiena27003086Author
Inspiring
July 3, 2015

Done that and says uninstalled with errors. What next?

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
July 3, 2015

1. Please rename OOBE to OOBE_old from the below mentioned location.

  • C:\Program Files (x86)\Common Files\Adobe

2. Trash Adobe Creative Cloud form: C:\Program Files (x86)\Adobe\

3. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

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